Forum Discussion

PedroLopez's avatar
PedroLopez
New Contributor
5 years ago

Homelife App

I recently got the Cox Homelife service and during the install the tech. loaded the Homelife App. onto my Samsung Note 8 and walked me through the automation tab and told me i coild create rules for my cameras, lights, and doors. the tech. left shorty after installation and i went to the app which was just downloaded during install to create rules for my items purchased, while doing so i was able to start the rule however when it came to select the event portion it will not let me click on the link to move forward. I closed the app several times and started and kept getting stuck at the same section to create the rule. I contacted cox on facebook where they told me to uninstall the app. and re-install i did so and had the same issue. The online agent then told me it must be my device to check for updates. i just installed the newest version of my phones software update that same morning and told the agent this she then told me my app. must be outdated, how is this when i just installed when the tech. was just here that same day and just re-installed moments before continuing the conversation with the agent online. This makes no sense what so ever!

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @PedroLopez

    Are you able to create a rule using the touchscreen?

    Jonathan J
    Cox Moderator
  • BrightestDay's avatar
    BrightestDay
    New Contributor
    5 years ago

    I am having the exact same issue. I have logged in on multiple devices to see if it was a problem with my phone, but it has to be a problem with the app because it will not let me click to start the event portion. This is VERY frustrating as it means that my camera never records and I cannot set it up to get alerts. What is the point of having this system if it won't do what it is meant to do?? This is a problem with the app and cox needs to understand that there is an issue and resolve it. Very annoying to experience.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      @BrightestDay, we apologize for the service issues and this case is currently being escalated to our Homelife Technical Support Team. A specialist should be reaching out to you within 24-72 business hours regarding this inquiry. If you have any additional questions or concerns, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
  • Wtaustin's avatar
    Wtaustin
    New Contributor
    5 years ago

    Exact same problem here... This app is ** compared to the earlier version.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Wtaustin, Are you experiencing issues with setting up events? If so, are you getting any errors? Is this issue happening with the events tab/options or at another part of the process? -Allan, Cox Support Forums Moderator.
  • blkflcon's avatar
    blkflcon
    New Contributor
    5 years ago

    Exact same issue. Camera installed yesterday. I can control everything through the app but I cannot set up rules. I can select an event (such as motion) but I cannot select the next event. App then freezes up.  iOS up to date and app installed yesterday. 

    • LisaH's avatar
      LisaH
      Moderator
      5 years ago
      Hi Blkflcon. If you are having issues setting up rules in the Homelife app, please contact our Homelife Team at 1-877-404-2568 and they will be glad to help. Thanks, Lisa - Cox Support Forums Moderator
      • Custyejp's avatar
        Custyejp
        New Contributor
        5 years ago

        I am having that issue. I have an android Samsung s8plus and the support person told me my phone is not compatible. How can this be? Is there any way to resolve this?