Forum Discussion

charlesaz's avatar
charlesaz
New Contributor
3 years ago

iPad and IPhone not working with Contour new update 15.4

All of a sudden IPad and IPhone aren’t working with Contour. Install of 15.4 occurred and then dreaded error message. TVAPP error message as reported before in updates a year ago. I’ve been on with Cox service and spoken with 5 different people  and NO RESOLUTION.  I’ve installed and uninstalled countless times. Rebooted countless times. Made sure it’s not backup countless times. Needs a fix so it will operate with 15.4

Contour app
contour connect turner app iphone
  • jdavidson1228's avatar
    jdavidson1228
    New Contributor
    3 years ago

    Hey, when you login the Cox website, there’s a new issue with two factor authentication, it sends you a text to confirm it’s you. If that’s turned on, it can break on the apple end. Apple needs to fix so it will work for security 

  • DavidA2's avatar
    DavidA2
    Former Moderator
    3 years ago
    Hi Charlesaz,

    I can certainly understand your concern and I am sorry to hear that your troubleshooting hasn't fixed this. If you would like to take a deeper look into this with us, we ask that you email us at cox.help@cox.com with your service address and a link to this forum thread.

    David
    Cox Social Media Specialist