Forum Discussion
http://bit.ly/332SQ3I
Here's an additional article about ways to improve your internet experience as a whole, http://bit.ly/2Kq4uR5. The following article provides a list of all content that can be viewed outside of your in-home network as well, http://bit.ly/2GYpZDC. While many of the content cannot be accessed through Contour and off of your in-home network, many broadcasters' also have apps available for free, http://bit.ly/2H5PnaB. In regards to your tablet not recognizing the WiFi network, I would recommend ensuring your tablet's operating system is up-to-date. I would also suggest and uninstalling and reinstalling the app. If you have our new Panoramic WiFi modem, the app is available for free. With the app, this allows you full control of your in-home network (including your tablet), http://bit.ly/2y5e17d.
We welcome you back to the Cox family; if you have any additional questions or concerns, we encourage you to email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
Thanks Kevin, I do appreciate it, but I must say I am curious, (not trying to sound like a Dish spokesman either) but with that app, there are no restrictions, no limits, the app connects directly to the box in one's home over the internet, and you can then watch anything, anywhere, anytime as long your device has cell service, anything you can see at home, you can watch anywhere, no "in home" restrictions, no fox regional restrictions, it is very nice, no additional apps needed,
I did not know prior to signing up with Cox again that the contour dvr is cloud based, generally speaking I am not a fan of cloud based tech, but that's a different discussion for a different time.
Thanks again for your reply, I look forward to someone reaching out to me about the camera, the smart bulb and door sensor work fine in the app, just the camera is the problem.
I will check out the article you linked on the wi-fi, and I did figure out the issue with the app, my email is tied to 2 different cox accounts, but the user name is different, my app was logged into the other account, so even though I was on my wi-fi, I was logged into the other account.
- KevinM26 years agoFormer ModeratorBigb63, I appreciate the opportunity for working letting me work with you on this. In regards to the Cloud-based DVR service, this is not a requirement. In other words, we do offer a Contour 2 system with a hard drive. However, one distinct advantage to our cloud-based DVR system is the ability to access 4K content through Netflix and YouTube apps. Please feel free to reach out to us directly, should you have any further issues. -Kevin M. Cox Support Forum Moderator
- ekhawaii6 years agoContributor
KevinM2...so how does one determine what hardware we have Cloud/hard? Does it show up on the bill. Is there a price difference and what are the other differences than Netflix and Utube? I don't use either option.
- KevinM26 years agoFormer ModeratorThe Contour 2 wireless receivers are different for the following reasons:
1.) No coaxial cable is required for the wireless receivers, as they communicate with the modem
2.) Cloud-based DVR service. Meaning, if you have to swap out receivers for any reason, all content is stored on a virtual cloud, as opposed to a hard-drive (with the hard-drive, all content would be lost)
3.) The ability to stream in 4K for Youtube and Netflix
If you'd like, we can take the opportunity to go over your account services in greater detail. To get started, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
- LatitiaS6 years agoModeratorHi Bigb63,
We received an update that your Home Life issues were resolved. Thanks again for reaching out to us.
Latitia
Cox Support Forums Moderator
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