Forum Discussion

Following_Busin's avatar
Following_Busin
New Contributor II
4 years ago

Why does FOX BUSINESS (and sometimes FOX NEWS) not play audio and video on Contour only on Friday, Saturday and Sunday?

Contour App to play tv on the computer will not play Fox Business on weekends, sometimes just the audio will not play for Fox Business channel and sometimes both the audio and video for Fox Business ...
contour
Contour App on PC
Fox Business News not playing
fox news
Following_Busin's avatar
Following_Busin
New Contributor II
4 years ago

Why is there no way to email tech support or let someone in management know that only specific channels get turned off on the weekends, either fully or audio?  It seems that someone who works weekends is making a mistake and there is no way of contacting cox management to let them know that someone is making this mistake.

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Following Business News

    We definitely understand how important it is for you to watch your news shows without interruption. When you have audio issues on a specific channel, first try toggling the SAP (Secondary Audio Programming) settings. Here are instructions on how to turn off/on the SAP www.cox.com/.../configuring-secondary-audio-programming-for-contour-2.html. If that doesn't work you can use the Cox App to send a signal that will reboot your box (links below). You can always email us at cox.help@cox.com with your full name and address, we are here to help.

    Apple Devices - itunes.apple.com/.../id415894489

    Android Devices - play.google.com/.../details


    Ben S.
    Cox Support Forums Moderator
    • Derfco's avatar
      Derfco
      New Contributor
      4 years ago

      I have the same problem on Fox Business using the Contour App on Android.  Both Fox News and Business were not being connected a couple of weeks ago.  Now it is just Fox Business audio.  I have spoken to tech support and they are of little use.  Is there anyone working this problem?