WiFi app is dead
Been going round and round with various "techs" and nothing is working. After getting a new (to me) router, I set it up with split 2.4G/5G SSIDs and everything was working as intended. However, after...
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Honestly, I just talked to tech support as recently, I lost the 5.0 on my Wi-Fi list on all devices and the app. I thought it was because the pod was installed, but tech said both show up on his end. It advised me that changing the names drastically may help. I tried to find that option on the new version of the app, but it's not an option. I am not sure what to do here, but the new app is not complete if this is now not an option.
If you want to get a good laugh, check out the reviews for this app. As fast as the Cox service is - most of the time, anyway - their websites/apps are about the slowest I've encountered. Just a simple login takes 5-10 seconds, whereas any other site I use is nearly instantaneous.
After getting another complete crashing of the new modem (3rd one in the past few months), I'm starting to wonder if I'm being throttled because I dropped a bunch of Cox services, including the internet speeds.
After getting another complete crashing of the new modem
To be clear, you are are talking about your TM3402 right? If so, do you lose phone service when the internet stops? Modem connectivity should have nothing to do with service codes on your account. Even if you had NO service the first 3 lights should stay solid on the modem.
I would be curious what the modem signal levels and event logs show.
