A technician did come out two days later, on Wednesday and was here for about 15 minutes and then said there was in fact an outage affecting service to my house, which is frustrating because when I called on Monday, tech-support said there was no outage. The technician was surprised I’ve been in without service for so long and that it wasn’t resolved yet. However, the technician also said he would be back by the end of the day to check and see if service was restored because normally it restored within a couple hours. He never called back and he never showed back up and here we are on day 5 with no Internet, and no help or timeline of when it will be up. Not sure if the technician truly knew what he was doing as he spent very little time here and seemed just off. I definitely appreciate any assistance that can be provided. I’m at the point now where I need to consider switching service which I don’t want to do.