Forum Discussion

Haden's avatar
Haden
New Contributor
9 months ago

Connection issues

Does this looks normal? I have the gigablast unlimited plan and can’t say I come anywhere near the down speed that is labeled on the package. The app’s “scan” says that I have 118% speed but there’s no way that is the truth. I’ve been experiencing frequent drops in speed and even complete connection loss late in the afternoons where I am unable to even connect to anything.

 

  • Allan's avatar
    Allan
    Moderator
    9 months ago

    Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    9 months ago

    It looks like even the Cox test is showing slow upload. Can you show the modems signal levels? As for your download speeds, have you tried a wired connection.