Forum Discussion

rnew93's avatar
rnew93
New Contributor
7 years ago

Constant outages in our area that go on for hours at a time, I’m new to cox - is this something that happens all the time?

  1. We are still new to cox (about 2 months now) and have had at least 5-6 outages in our area since we started service....is this common? Seems to happen when I need internet access the most and it’s getting to be super frustrating. Is there a refund system in place for not being able to access my Cox services? It wouldn’t be a big deal if it was just once or twice but now it’s becoming ridiculous.
Frustration
outages
refund
  • Becky's avatar
    Becky
    Moderator
    7 years ago
    Hi Rnew93, constant service interruptions are not considered "normal." We are happy to provide account credit any time you are without service and have made us aware of the problem. We post outage alerts on your account profile page of cox.com as well as the Cox Connect App. You can also sign up for text alerts for outage updates at cox.com or via the Cox Connect app. -Becky, Cox Support Forums Moderator