Cox email transition - has anyone completed the transition to Yahoo

I would love to know how you contacted Yahoo support.  When I checked, you had to have a paid email account to get live phone support, and I didn't see any other way to contact Yahoo.  I know of several emails in at least 2 of my email accounts that were not received by me on 4/25/24(in accounts that have been transitioned from Cox to Yahoo)  There may be other emails that I'm not aware of too.  It seems to me that Cox should have made provisions with Yahoo for some kind of support for problems during this transition period(not requiring a paid Yahoo subscription)

Hello, we would be happy to assist with any questions or concerns you might have. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

Hi RickS1,

Not all email addresses will move at the same time. You should get a notification when it's ready to move, but you can also just log directly into myemail.cox.net. If you have your webmail inbox, you're still with us for the time being. If you login and you get a page about the Yahoo transition, it's time to complete the transfer. A link to the Yahoo sign in will be available at that time. 

Hi, there. I'm so sorry for the issues with missing mails. As the server contents would have transferred after you've followed the initial link. Yahoo would be the support channel. Although i am glad to help if I can, the server contents are no lover recoverable on our end. Have you checked each mail client for copies? I have seen customers using POP protocol that had their mail downloaded to a client and did not have it on the server to be transferred. Please let me know if I can help and I will do my best. 

For us and our household in southern Calilfornia area (areas receive the transition at different times) we did not receive a final email from Cox, we received this email below, yesterday. The other indication that the transition actually happened was that was the LAST email I received on my computer and phone. At that point of receiving this email below the server had changed and all of our devices still reflected the Cox server. 

So on my phone I followed the first link and there were pages that I wish I could capture for you but I cannot get them back nor can I revisit them. However the first was too enter your email address (Cox address) and your current password (again what you had with Cox). Then the very next screen was prompting you to change your password. 

I then tried to manually change server settings in my Samsung S22 phone email app to no avail. What worked was deleting the account and adding a new one and choosing Yahoo email as the provider. It automatically set the server settings and my phone email was up and running again. 

I also installed the Yahoo phone email app (which I will delete because its not needed) before I figured out my samsung email app just so I could verify my settings work on Yahoo. On the Yahoo app I saw my emails so then I proceeded to try to change the samsung email app which eventually worked as I described. 

I have not tried our PC email applications yet (Outlook 365 and Outlook 2016) but I expect that to not be smooth either. My best advice to anyone is comb the web for forums and try what people are doing. If you happen to get hold of someone at Yahoo that can help then good luck. Don't waste your time with Cox because at least tier 1 help is useless. They are not trained for such things other than "press the shiny button" type of instructions.

(my transition has happened email... from Yahoo not Cox. never got one from Cox)

For me on my Samsung S22 phone changing server settings to match Yahoo's server settings did not work. What I did that finally did work was to delete the account from the email app on my phone completely and then add a new one, choosing Yahoo service, using my email and new password Yahoo makes you create when you follow the steps in the "transitioned" email from Yahoo. So you have to first set up the account on Yahoo and accept the terms. I had IMAP setup original with Cox email so my emails that were on the Cox server, not Yahoo server showed up. If you have POP you may lose them. No info on that but I certainly would not believe anything Cox tells you. 

For Outlook the instructions from madweber seemed to help people. Haven't tried them myself but will tonight.

https://forums.cox.com/discussions/internet/email-switch-to-yahoo-and-outlook/151550/replies/152416

I am technically challenged and I am dreading the Cox transition to yahoo. I actually do not understand how you use the iMap settings. How do you go about using it and how do you access it. Please excuse my naivety!!  I would appreciate any advice you can give me

If you want an opinion from a cybersecurity professional, stay off the cloud, don’t use yahoo, gmail, Hotmail, or any other flavor. Stay far away from them as possible and use your own email.

Bill C

Thanks for confirming that this transition can work successfully with the specific steps you described. I am still waiting for the "moved" email (last email I received 3rd email dated Feb 2/19 ("home stretch few weeks)). I use pop3 with Outlook email client (with x6 accounts); it should be straightforward as you described. Hopefully.

Thanks again.

I totally agree with you on this.  Would also like an answer...especially since Yahoo doesn't seem to offer any support unless you have a paid email account, which is just more cost to us.

The answer from ChrisJ2 is disingenuous. Cox like any other for-profit business is not doing anything at their expense for the customer. I wouldn't expect it. Email service they were providing is no exception. Someone is paying for the "free benefit".  Now if those costs are passed to those who signed up after 2019 then they should get the discount once Cox drops their email service and is no longer having to internally fund it. Of course providing email services costs Cox money.  There's equipment, labor, software related expenses, transmission maintenance and capital costs to support internet which the email travels over.  The question still stands and is completely valid. Will Cox lower the cost of their internet service to all of those who are paying for it once they drop their email service costs?  We all know the answer.

Hi, there. I understand your concern. Our first consideration with this transition was to ensure there was a future for this ancillary service and Yahoo will provide that. Our email is provided as a free benefit for having signed up with Cox prior to 2019 and has never been a paid service (in the same way basic mail from Gmail and Yahoo are also free). I hope this helps explain. I must apologize, also for the lack of available information. All currently available information can be found at https://www.cox.com/emailmove but at this time we don't have any dates confirmed. Customers will begin receiving email communications 60 days prior to migration. Thank you so much for your patience with us.