Disappointed!
Can’t believe I called cox twice today and was told to unplug and reboot and eventually told that appt needs to be scheduled and we will not have internet or tv until a cox rep comes to our house . ...
Forum Discussion
Hi Czincone, I understand how this experience would be disappointing, and I apologize that we let you down. Like you, I work from home, so I understand the stress internet connectivity issues can cause. We're always happy to adjust accounts for time without service when we're aware of the issue and working to resolve it. Email us at Cox.Help@cox.com so we can further assist you.
When you report a service issue and there are no outages posted in your area, our procedure is to troubleshoot and schedule a service call. It takes several customers in the same immediate area reporting issues and scheduling service calls before an outage is created. Once our network operations center declares an outage, the outage alert appears on www.cox.com and the Cox App. These alerts let you know that we're aware of the problem and working to resolve it.
