Forum Discussion

BlueParrot's avatar
BlueParrot
New Contributor II
6 years ago

Elder Scrolls Online file update blocked

Cox is blocking access to Elder Scrolls Online file installs and updates. You have blacklisted 68.106.66.135.

This is the final straw. I am switching to AT&T who has fiber to my house for $30 less a month with UNLIMITED data allowances. 

Cox blocking my game for months at a time when I am paying the highest price a home user can pay is unexcusable.

  • Becky's avatar
    Becky
    Moderator
    6 years ago
    Hi BlueParrot, Cox has been blocking inbound port 80 for years. This is not a new thing. The IP address 68.106.66.135 is a Cox-owned IP address not currently on a Cox blocklist. My guess is that the firewall settings in your modem (or Gateway) are blocking the ESO launcher or patch server. Try changing your IPv4 firewall settings to Minimum Security (the lowest option). -Becky, Cox Support Forums Moderator
    • BlueParrot's avatar
      BlueParrot
      New Contributor II
      6 years ago

      Wrong! You are blocking port 80 and that is the real problem. You allowed the ESO traffic previously but no more. It is not my modem. Arris AC1600. I have not changed any settings. Elder scrolls tells me they have tried to tell you, Cox, about the problem but you ignore them. Everyone playing Elder Scrolls on your network has been mostly unable to play since November of last year. We all started having the problem at the same time. Everyone on Cox who plays this game has had interference and we thought it was Elder Scrolls. But it isn't. It is you and refuse to work with Elder Scrolls to resolve the problem.  The only work around is to pay for a VPN or get off COX. Fortunately I have the option of moving to AT&T fiber which is ten times faster than your offering and allows that speed for downloading AND uploading unlike you. It cheaper than your service. And you guys just don't care enough to admit/fix the problem. 

    • BlueParrot's avatar
      BlueParrot
      New Contributor II
      6 years ago

      01/23/2019 17:00:59 127.0.0.1:63177/applications.js (1932): ---- WebGet Error: 68.106.66.135:80/.../depot_266to268.z01 68.106.66.135:80 3 956 ----
      01/23/2019 17:00:59 127.0.0.1:63177/applications.js (1932): ---- WebGet Error: 68.106.66.135:80/.../depot_266to268.z01 68.106.66.135:80 3 956 ----
      01/23/2019 17:00:59 127.0.0.1:63177/applications.js (1932): ---- WebGet Error: 68.106.66.135:80/.../depot_266to268.z01 68.106.66.135:80 3 956 ----
      01/23/2019 17:00:59 Hostname not found in whitelist (68.106.66.135)
      01/23/2019 17:00:59 Hostname not found in whitelist (68.106.66.135)
      01/23/2019 17:00:59 Hostname not found in whitelist (68.106.66.135)
      01/23/2019 17:00:59 Hostname not found in whitelist (68.106.66.135)
      01/23/2019 17:00:59 WebGet Error: (68.106.66.135:80/.../depot_266to268.z01) (68.106.66.135:80) (3:956)
      01/23/2019 17:00:59 WebGet Error: (68.106.66.135:80/.../depot_266to268.z01) (68.106.66.135:80) (3:956)
      01/23/2019 17:00:59 WebGet Error: (68.106.66.135:80/.../depot_266to268.z01) (68.106.66.135:80) (3:956)

      This repeats millions of times in the log over a period of several minutes everytime I try to play the game. 

      I should add that quit using my cox email accounts because I get thousands of spam everyday and it just isn't usable. So if I do not wander back here I won't see your posts.