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rutlandn's avatar
rutlandn
New Contributor II
5 years ago

Gigablast poor download / Gulf Coast (Pensacola FL)

Just upgraded to Gigablast.  Speed is a bit better on downstream.  Definitely better on upstream.  I have gotten around 214M down and 30M up.  I was expecting closer to around 700M down since 940 is rated as the max.

Modem connection status attahed.  Any advice?

Gigablast
gulf coast
motorola mb8600
poor download
  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Rutlandn. Are you hardwired or wirelessly connected when running the speed tests? If you are hardwired, we may need to schedule a service call. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
    • rutlandn's avatar
      rutlandn
      New Contributor II
      5 years ago

      I am doing the speedtests from a hardwired Fingbox with a 1G connection.  I will link this forum and schedule service soon.  Thank you so very much.