Internet keeps dropping
I don’t have cable. I just pay for internet. I’ve never had an issue like this. For the past two weeks while streaming shows or browsing the internet the WiFi will just cut out. A gateway reset will ...
Forum Discussion
Hello Casey1. I certainly apologize for the Internet service issues you have been experiencing. I can understand how frustrating that can be when you are trying to use your Internet for entertainment. Since you have tried most of the things we would normally have you test, it is quite possible that the gateway may be having the issue, especially if a reset will clear it up at that moment for a duration of time. Do you notice if the lights go out when you lose connection, or does it stay on and look operational? For a more detailed look into this issue, please send us an email to Cox.Help@cox.com with your full name and complete address? We can take a look further into the issue you are experiencing.
Thank you. To answer your question the lights don’t change when it happens. I will send an email.
