Notification of planned outages
I'm sure your guys have been asked a thousand times about this but I really would like to make a request.
If you have planned outages, would you please email us about these planned outages or in...
Forum Discussion
Our normal maintenance window is between midnight and 6 AM. Advance notice is not always practical
Why isn't it practical? If you scheduled a maintenance event, why can't Cox forewarn subscribers of the event? If you already know about it...inform us.
If you do inform us...how do you inform us? Email would be the best method. Hiding the notice in my account awaiting for me to log in won't work because if Internet is down, I can't reach your website.
What's does the Message app do on Contour? This seems like a good place to put MESSAGES forewarning scheduled outages.
I don't understand the Message app. I've never received a message...other than Batteries are low...and there is sometimes a blue dot on the Settings icon informing me of a message...but there aren't any messages. The Messages app is weird.
Bruce,
I can certainly understand your concern regarding the message on planned outages and the message app. I will gladly provide your feedback to our leadership team.
David
Cox Social Media Specialist
I can certainly understand your concern regarding the message on planned outages and the message app. I will gladly provide your feedback to our leadership team.
David
Cox Social Media Specialist
