Hello, I am terriable sorry to hear about the ongoing outages all day. Outages are never any fun and there is no troubleshooting steps that can be done to resolve them as the issue is not at your home it is in your area. The timeframes we provide are estimated timeframes and are subject to change depending on what the techs and agents run into. I do apologize for this and we would credit the account as we do not believe customers should pay for services they are not receiving. Please email us your “full” name, “complete” address, your Cox pin, and a copy of your post at Cox.Help@cox.com for further assistance. Thank you!