Forum Discussion

cezarbalaita's avatar
cezarbalaita
New Contributor
5 years ago

Ridiculously low download speed (8 MBS) in the evening for Internet Gigablast since last week

I've signed up for Gigablast a few months back and the service was fine until last week. Every day since then, I get ridiculously low download speeds of 5-10MBS in the evening (after 6 PM) with the...
download speed
Gigablast bottlenecks
low speed
  • ColleenD's avatar
    ColleenD
    5 years ago
    Hello everyone!

    I wanted to reach back out to let you know a faulty piece of equipment was identified and replaced. The speed issues affecting a small area in Santa Barbara should be resolved, but if you experience any speed issues please let us know via email to cox.help@cox.com. Please include your full name, complete street address and a speed test completed at www.speedtest.net using a hard-wired PC connected directly to your modem and with all background software closed.

    -ColleenD
    Cox Support Forums Moderator
bingoldsby's avatar
bingoldsby
New Contributor

I'm in a condo but have my own drop and am having the same issues. Gigablast internet and currently getting 2.6Mbps down and 37 up. Happens every day late afternoon until around midnight. I think the node here is just saturated. You aren't in Santa Barbara by any chance are you?

cetused's avatar
cetused
New Contributor
5 years ago

Santa Barbara resident here as well. I'm on the ultimate plan but am also getting the same speeds as you with significant packet loss.

  • scornish's avatar
    scornish
    New Contributor
    5 years ago

    I'm in the santa barbara area with gigablast, currently pulling 1-2 mbps since yesterday :(

    • ColleenD's avatar
      ColleenD
      Moderator
      5 years ago
      Hello everyone!

      I wanted to reach back out to let you know a faulty piece of equipment was identified and replaced. The speed issues affecting a small area in Santa Barbara should be resolved, but if you experience any speed issues please let us know via email to cox.help@cox.com. Please include your full name, complete street address and a speed test completed at www.speedtest.net using a hard-wired PC connected directly to your modem and with all background software closed.

      -ColleenD
      Cox Support Forums Moderator
    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      Hey all, all three of these cases are being investigated now and have been escalated to the appropriate party for review. -Kevin M. Cox Support Forum Moderator