Forum Discussion

BILLinMESAAZ's avatar
BILLinMESAAZ
New Contributor
2 years ago

SB8200 and other Arris Event Log Page Problems After July 2023 Cox Firmware Push

After Cox TB01.03.001.16_091322_212.0A firmware push, the Event Logs page shows an odd text message pasted over the upper left corner of Event Log page and NO Event Log entries are downloaded.  The...
event log
sb8200
BILLinMESAAZ's avatar
BILLinMESAAZ
New Contributor
2 years ago

Thanks for the reply.  I have an answer after some deep digging to get to a Cox engineer actually responsible for modem firmware.  It is a known bug they are working to resolve with Arris for a new load TBD.  Sometimes the page can be seen by clearing cache.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Not sure why I got the down vote from someone else. Glad you got your answer and thanks for the heads up.