What is the data usage category “Network Management and Testing?” Whatever it is has accounted for 62% of my data usage this billing cycle. I run an internet signal/speed test on my network on occasion, which takes all of about 30 seconds, but there’s nothing running continuously to my knowledge. What is this?
How many days is your billing cycle accounting for? Does it say how much data in total that used?
Our usage is currently at 75% of our total data limit. There are 3 days left in the billing cycle.
OK, so by my math that is 595GB worth of "Network Management and Testing". Yea, something is up.
What modem router combo are you using? If you are using a PANO modem, the Pano app will show you specifically what devices are connected, and what data they are using. Also, there are other routers out there that can do the same, but their number won't be accurate is they don't measure ALL data, only specific types of data.
but their number won't be accurate is they don't measure ALL data, only specific types of data.
What do you mean by that? I have a Asus router and it is accurate.
Some routers have automatic speed tests they run periodically, but the router doesn't add that to the usage figures, and running speed tests let's say on a daily basis, can mean GIGS of data used, but not accounted for. Some people have their routers set to run them hourly, I cann't even begin to tell you how much data that uses!
Some routers are setup to perform DNS, and while they measure network traffic from each device, dns lookup information isn't counted because the router itself is doing the lookups. There are also other types of data that some routers don't monitor properly, such as crc or checksum data.
I am currently using an Arris modem, and an Asus router. I am going to attempt to trace the data activity to see specifically what it might be.
Yea, look under "Traffic Analyzer". Should be several tools to track bandwidth. That much data should be easy to spot.
Did you ever get to the bottom of this? I'm having the exact same issue and all support says is that I should reset my password because someone must be stealing our wifi.
Same, what ended up being the resolution? I called Cox after experiencing the same network management data category and Cox had me reset my router name and wifi password. They also just thought it was someone stealing our wifi but the app didn’t show any unrecognized devices.
