Forum Discussion

Jameezilla's avatar
Jameezilla
New Contributor
7 years ago

What is the deal with new customers getting better rates for the same services as loyal customers?

I've been a loyal customer for a year now and my internet went up to $89.99 a month.... after notifying the "Loyalty Department" I was told the only discount they could give me was $15 off /month(sta...
bogus
complaints
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MarkM1's avatar
MarkM1
Former Moderator
7 years ago
Hi Jameezilla,

We have introductory rates so that customer's can try out different services. After the introductory offer, the rate will go back to the rate that you are currently paying now. We do have offers as well for our loyal customers also. They would be different then the rate that you see advertised for new customers. If you would like to have this checked for you, please send us an email to cox.help@cox.com with your name & full address so we can look into this for you.

Mark M.
Cox Support Forums Moderator