Forum Discussion

Jameezilla's avatar
Jameezilla
New Contributor
7 years ago

What is the deal with new customers getting better rates for the same services as loyal customers?

I've been a loyal customer for a year now and my internet went up to $89.99 a month.... after notifying the "Loyalty Department" I was told the only discount they could give me was $15 off /month(sta...
bogus
complaints
falseadvertisement
loyalty
bobC927's avatar
bobC927
Contributor

My biggest pet peeve. If you can resolve this you will be a Cable God. I've been a customer for 16 years and I hate seeing ads/discounts that are directed at "new customers only."

EricaW's avatar
EricaW
Former Moderator
7 years ago
BobC927, I totally understand. We can usually change the account settings to stop email, mail, or site notifications that are not specific to you. We look forward to that email contact at cox.help@cox.com, if you have not already been in contact with someone.

Erica
Cox Support Forums Moderator