Why me?

Question

I've put in so many tickets, and I'm so tired of this. This is a line issue or a cox equipment issue and I should not have to make a phone call weekly have techs out to fix issues on the line. BTW this is (2) days worth of data...

Acquire Downstream Channel
801000000 Hz
Locked

Connectivity State
OK
Operational

Boot State
OK
Operational

Security
Enable
BPI+

IP Provisioning Mode
Honor MDD
IPv4 only

&nbsp;

&lt;tabindex=-1&gt;Downstream Bonded Channels

Channel
Lock Status
Modulation
Channel ID
Frequency
Power
SNR
Correctables
Uncorrectables

1
Locked
QAM256
4
801000000 Hz
3.4 dBmV
38.5 dB
154
365

2
Locked
QAM256
1
783000000 Hz
3.6 dBmV
38.3 dB
112
362

3
Locked
QAM256
2
789000000 Hz
3.3 dBmV
38.2 dB
29436292
15296907

4
Locked
QAM256
3
795000000 Hz
3.4 dBmV
38.2 dB
21786
4689

5
Locked
QAM256
5
807000000 Hz
3.6 dBmV
38.6 dB
136056
48893

6
Locked
QAM256
6
813000000 Hz
3.7 dBmV
38.8 dB
125302
53021

7
Locked
QAM256
7
819000000 Hz
3.8 dBmV
38.9 dB
123266
48119

8
Locked
QAM256
8
825000000 Hz
3.7 dBmV
38.9 dB
117308
47787

9
Locked
QAM256
17
879000000 Hz
3.8 dBmV
38.7 dB
63059
42384

10
Locked
QAM256
18
885000000 Hz
3.9 dBmV
38.8 dB
58944
6230

11
Locked
QAM256
19
891000000 Hz
4.4 dBmV
39.0 dB
55313
7489

12
Locked
QAM256
20
897000000 Hz
4.5 dBmV
38.9 dB
92078
47235

13
Locked
QAM256
21
903000000 Hz
3.9 dBmV
38.6 dB
110064
44761

14
Locked
QAM256
22
909000000 Hz
3.6 dBmV
38.3 dB
109025
48743

15
Locked
QAM256
23
915000000 Hz
4.0 dBmV
38.5 dB
96812
46553

16
Locked
QAM256
24
921000000 Hz
3.9 dBmV
38.3 dB
80881
48897

17
Locked
QAM256
33
357000000 Hz
1.0 dBmV
37.5 dB
1185
0

18
Locked
QAM256
34
363000000 Hz
-1.1 dBmV
35.9 dB
1282
0

19
Locked
QAM256
35
369000000 Hz
-1.7 dBmV
35.3 dB
2135
0

20
Locked
QAM256
36
375000000 Hz
-1.2 dBmV
35.6 dB
4487
0

21
Locked
QAM256
37
381000000 Hz
0.8 dBmV
37.2 dB
14067
1

22
Locked
QAM256
38
387000000 Hz
5.1 dBmV
39.9 dB
48195
247

23
Locked
QAM256
39
393000000 Hz
14.4 dBmV
42.5 dB
96540
20593

24
Locked
QAM256
40
399000000 Hz
15.4 dBmV
43.2 dB
71957
74733

2020-03-06, 12:55:11
Warning (5)
MDD message timeout;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;

2020-03-05, 20:18:17
Error (4)
DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;

2020-03-05, 12:39:50
Warning (5)
MDD message timeout;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;

2020-03-04, 19:11:32
Critical (3)
SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;

2020-03-04, 19:11:26
Warning (5)
MDD message timeout;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;

2020-03-04, 15:06:25
Critical (3)
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;

2020-03-04, 14:39:50
Warning (5)
MDD message timeout;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;

kevinm2 · Answer

Hello, we apologize for the delayed response. I am detecting signal issues on your modem as well as tremendous packet loss. I feel it is best to send out another technician to the home to diagnose and correct the issues. Can you please include a link to this forum thread and email us at cox.help@cox.com, so we can set up a service appointment? -Kevin M. Cox Support Forum Moderator

bray918 · Answer

I need ticket numbers man. This filing a Fcc complaint to take care of these issues is an problem. I'd like a number, so it can be recalled each week, instead of starting again.

bray918 · Answer

btw, still buffering work and youtube, shouldnt be prime time issues...

kevinm2 · Answer

Bray918, can you please include a link to this forum thread and email us at cox.help@cox.com? -Kevin

Forum Discussion

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2020-03-06, 12:55:11	Warning (5)	MDD message timeout;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;
2020-03-05, 20:18:17	Error (4)	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;
2020-03-05, 12:39:50	Warning (5)	MDD message timeout;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;
2020-03-04, 19:11:32	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;
2020-03-04, 19:11:26	Warning (5)	MDD message timeout;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;
2020-03-04, 15:06:25	Critical (3)	SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;
2020-03-04, 14:39:50	Warning (5)	MDD message timeout;CM-MAC=b0:7f:b9:32:64:08;CMTS-MAC=84:8a:8d:f0:e1:5e;CM-QOS=1.1;CM-VER=3.0;