Programming interruptions
Why are there so many interruptions during programming and dialog to insert a commercial? After returning to programming, 15 to 30 seconds have been missed. This is on Cox Contour
Forum Discussion
Hi, there. I'm really sorry for the issues with your TV service. Please email us the physical address, also and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We want to correct this for you.
Hi! I have had the exact same issue for the past few months and have called COX 4 times only to be told this is not a problem! All channels affected and as stated above, commercials repeatedly stepping on programming. Show will come on from commercial then a cox cable just starts playing in the middle of a show for no reason at all. If I change the channel and go back it has the show back on. Sometimes I have to do this 2 or 3 times to make the commercials stop playing. Paying a lot for this service and cannot enjoy watching. If you do not change and go back to the show, that portion of the programming is missing while you view the inserted commercial! I will try to email or research chaning the service soon and I don't want to do that. COX, there is a programming issue and you need to fix it! Thank you.
Also need to relay I am utilizing Contour and this is happening on two TVs frequently.
Sorry, meant to relay I am also using Contour and it happens on two of these TVs.
SherryE
Hi, please do send an email with a link to this forums post along with your full name and address so that I can take a look at your equipment and see what's happening. You can send your email to cox.help@cox.com. Thanks!
