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CurtB's avatar
CurtB
Valued Contributor III
6 years ago

TV grid doesn't load for Contour via browser

Yesterday was the first time the https://watchtv.cox.com website worked for me with only minor issues since this new release was pushed out to customers.  However, one day later, "Now connecting to y...
  • CurtB's avatar
    CurtB
    6 years ago

    Through research and testing, I figured out the solution to my issue.  In Chrome settings, I cleared site data for https://watchtv.cox.com which cleared my stored Cox credentials and required me to reauthenticate with my Cox userID and password the next time I attempted to access the website  I can't tell you why this was necessary, only that it worked.

    This is the Chrome solution to solve the issue of the TV grid not loading.

    1. Start Chrome and go to https://watchtv.cox.com 

    2. Click "View site information" (left of the web address, how you allow Flash).

    3. Click the wheel - "Site settings"

    4. In Settings,  click "Clear data" in the "Usage" section.

    5. Close Chrome.

    6. Re-start Chrome and go to https://watchtv.cox.com 

    7. Enter your Cox userID and password when prompted.

ekhawaii's avatar
ekhawaii
Contributor

Glad you got the Guide to work CurtB for Chrome.  I use Mozilla and on the top URL line, where the link is, there is a "i" in a circle...which is the site information.  I see that the watchtv site is "not secure".  Also tried to Clear the Cookies and Site Data, looking for something other than a Grid problem fix,,,like a way to maybe fix the sound issue that users and myself (ABC,7) have.  The SAP toggle is still required to turn English on.  I did not play with the certificates.  I also do not store my login data.

CurtB's avatar
CurtB
Valued Contributor III
6 years ago

Do you enter your Cox userID and password every time you use the https://watchtv.cox.com website?

  • ekhawaii's avatar
    ekhawaii
    Contributor
    6 years ago

    Yes I do, since I don't go here at all other than for this forum issues.  My main user account where I look at Voice Tools, just logs on.  I'm not sure if logging on each time maybe has some good, but I've never had Guide issues, even when testing on Chrome and Edge early on.  The sound, with SAP fixes and your shortcuts generally work for me.  Other users have issues with watchtv, but many times its hard to figure where they are without more info.  Cox implies a fix but with so many markets and so many users with no sound or  they toggle and get Spanish, I kinda give up.  Now the guide issue is a new look that I wanted to poke around, however, I don't know what the Older version was or acted.