Tag:"connection loss" | Cox Community

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jomioliver
10 months ago Place Internet
66Views
0likes
0Comments
Internet drops intermittenly
This started on Thursday, October 26, 2023. The internet will drop intermittenly and then come back. This is very disruptive for working from home which I do 100% of the time. According to the cable modem logs, this is what I'm seeing: 12:54:38 Sun Oct 29 2023 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 159 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:25 Sun Oct 29 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:28 Sun Oct 29 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[personal]CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:28 Sun Oct 29 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[personal]CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:32 Sun Oct 29 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:53:32 Sun Oct 29 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 13:55:46 Sun Oct 29 2023 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:05 Sun Oct 29 2023 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:07 Sun Oct 29 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:07 Sun Oct 29 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:15 Sun Oct 29 2023 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; 14:01:15 Sun Oct 29 2023 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[personal];CMTS-MAC=[personal];CM-QOS=1.1;CM-VER=3.1; All the phone and chat support personnel want to do is reset yourr cable modem, which DOES NOT work. Why all off a sudden this issue is happening and when will COX fix the issue? I've never had previous issues since the beginning of 2023. Any help would be appreciated. I have Motorola MG8702 cable modem. Thank you!!
Solved
bassplayer223
2 years ago Place Internet
803Views
1like
8Comments
modem is doing something strange...
ok so i have an Arris SB8200 just got it a few months ago. Usually my download and upload lights are blue. as of yesterday they started showing green. and now my internet drops for a minute or so and comes back. the blue light comes back on for the download but doesnt stay long. when it goes from blue to green i loose internet. i drop my internet for a couple minutes and then it hangs around for 5 or ten minutes before going out again. ive already talked to tech support and they said it all looks good at their end. my wife and i both work from home and we cant get anything done. SOMEONE PLEASE HELP! all of my connections are hardwired i have a few smart devices on WIFI ive replaced all my cables thinking it would help - it did not
RichBrad
2 years ago Place Internet
975Views
0likes
4Comments
Wired internet requires constant "Refresh" to stay online.
I'm disgusted and ready to move away from Cox because I constantly need to click "Refresh" to stay online. I'm wired but my wife uses wifi. She doesn't seem to have the problem. Sometimes I restart my browser and it comes back up. Sometimes I need to restart my computer and it comes back up. And I'm sure it may be my laptop connection. But nothing tells me what the issue is. I have an Iogear adapter with a USB-C connection. I wish the connection was an Ethernet cable, because they don't have this USB-C connection type perfected yet. I've had to replace many adapters and cables on other laptops. My guess is that Cox cuts the connection if there is inactivity for random amounts of time. Many times it doesn't tell me to refresh-it just goes dead.
Doogle
3 years ago Place Internet
491Views
0likes
2Comments
Cannot Connect to the League of Legends LATAM Servers
Hello, After days of communication with the support team at Riot Games, we have come to the conclusion that it is just my personal internet connection that will not allow me to connect to their game servers. I can confirm this as I have been able to connect to the LATAM servers from other internet connections. Attached is a Tracert and I will also copy past the results below. Some help with resolving this issue would be great as i have been unable to connect for weeks now. Thank you Tool version: Windows 19.Jul.2021 Test start: Sun 12/12/2021 10:18 PM Pacific Standard Time Public IP: status : success country : United States countryCode : US region : NV regionName : Nevada city : Las Vegas zip : lat : 36.1172 lon : -115.0528 timezone : America/Los_Angeles isp : Cox Communications Inc. org : Cox Communications as : AS22773 Cox Communications Inc. query : ///////////////////////////////////// ---------------GAME is LEAGUE OF LEGENDS--------------- ---------------REGION is LATAM--------------- 138.0.15.100 Game Servers (MIA): Tracing route to 138.0.15.100 over a maximum of 20 hops 1 2 ms 2 ms 1 ms 192.168.0.1 2 9 ms 7 ms 7 ms 10.79.240.1 3 9 ms 8 ms 8 ms 100.127.5.90 4 9 ms 8 ms 7 ms 100.120.102.34 5 13 ms 13 ms 14 ms 68.1.4.252 6 * * 14 ms 100.122.208.7 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 138.0.12.50 Game Servers (SCL): Tracing route to 138.0.12.50 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 8 ms 7 ms 10.79.240.1 3 11 ms 17 ms 8 ms 100.127.5.90 4 7 ms 8 ms 10 ms 100.120.102.34 5 18 ms 16 ms 15 ms 68.1.4.252 6 15 ms 14 ms 13 ms las-b23-link.ip.twelve99.net [62.115.13.102] 7 13 ms 14 ms 17 ms level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 8 178 ms 173 ms 174 ms ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 9 173 ms * * 4.68.75.206 10 173 ms 174 ms 173 ms ae0-100G.ar4.SCL1.gblx.net [67.16.146.110] 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 192.64.170.107 Game Servers (NA): Tracing route to 192.64.170.107 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 8 ms 7 ms 10.79.240.1 3 8 ms 7 ms 9 ms 100.127.5.90 4 12 ms 16 ms 8 ms 100.120.102.34 5 14 ms 18 ms 13 ms 68.1.4.252 6 14 ms 13 ms 24 ms 100.122.208.7 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- Testing to LQ LA1: Tracing route to d0d256cf3574461aa8de0f7bbdf28519.pacloudflare.com [172.65.195.118] over a maximum of 20 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 7 ms 9 ms 10.79.240.1 3 9 ms 9 ms 7 ms 100.127.5.90 4 9 ms 8 ms 8 ms 100.120.102.34 5 14 ms 14 ms 14 ms langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 6 14 ms 14 ms 15 ms 70.167.151.77 7 17 ms 15 ms 14 ms 172.70.204.2 8 16 ms 13 ms 15 ms 172.65.195.118 Trace complete. ----------------- Testing to LQ LA2: Tracing route to c924ab739bf649e7b21f909fd598c7d2.pacloudflare.com [172.65.247.57] over a maximum of 20 hops: 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 7 ms 7 ms 10.79.240.1 3 10 ms 13 ms 10 ms 100.127.5.88 4 10 ms 9 ms 8 ms 100.120.102.30 5 18 ms 14 ms 14 ms 68.1.4.252 6 16 ms 14 ms 15 ms 72.215.224.171 7 14 ms 15 ms 14 ms 141.101.72.32 8 15 ms 15 ms 16 ms 172.65.247.57 Trace complete. ----------------- ///////////////////////////////////// ---------------GAME is VALORANT--------------- ---------------REGION is LATAM--------------- 192.207.0.1 Game Servers (MEX/MIA): Tracing route to 192.207.0.1 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 8 ms 20 ms 9 ms 10.79.240.1 3 8 ms 7 ms 8 ms 100.127.5.90 4 9 ms 8 ms 7 ms 100.123.238.5 5 11 ms 10 ms 10 ms wsip-24-234-18-179.lv.lv.cox.net [24.234.18.179] 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- 151.106.249.1 Game Servers (SCL): Tracing route to 151.106.249.1 over a maximum of 20 hops 1 1 ms 1 ms 1 ms 192.168.0.1 2 7 ms 8 ms 7 ms 10.79.240.1 3 9 ms 9 ms 9 ms 100.127.5.90 4 14 ms 7 ms 9 ms 100.120.102.34 5 15 ms 19 ms 14 ms 68.1.4.252 6 15 ms 13 ms 13 ms las-b23-link.ip.twelve99.net [62.115.13.102] 7 17 ms 13 ms 14 ms level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 8 173 ms 173 ms 174 ms ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 9 * 173 ms 173 ms 4.68.75.206 10 172 ms 173 ms 173 ms ae1-100G.ar4.SCL1.gblx.net [67.16.146.250] 11 208 ms 194 ms 196 ms 206.165.167.42 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. Trace complete. ----------------- Local Network Info: Windows IP Configuration Host Name . . . . . . . . . . . . : DESKTOP-3E5K7SF Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Ethernet 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C2 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IPv4 Address. . . . . . . . . . . : 192.168.0.157(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Wednesday, December 8, 2021 10:05:59 PM Lease Expires . . . . . . . . . . : Tuesday, December 14, 2021 8:54:16 PM Default Gateway . . . . . . . . . : 192.168.0.1 DHCP Server . . . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 8.8.8.8 8.8.4.4 8.8.8.4 NetBIOS over Tcpip. . . . . . . . : Enabled Wireless LAN adapter Wi-Fi: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Intel(R) Wi-Fi 6 AX200 160MHz Physical Address. . . . . . . . . : D0-AB-D5-94-7E-47 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 1: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter Physical Address. . . . . . . . . : D0-AB-D5-94-7E-48 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2 Physical Address. . . . . . . . . : D2-AB-D5-94-7E-47 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Ethernet 3: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Windscribe VPN Physical Address. . . . . . . . . : 00-FF-42-89-DD-42 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Ethernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : D0-AB-D5-94-7E-4B DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes ----------------- Test Complete! 10:31 PM Sun 12/12/2021
Killerqueen702
3 years ago Place Internet
6.7KViews
1like
27Comments
internet drops at around same time every night
Hello, ever since upgrading our modem and router through Cox about a month ago, every night the internet briefly goes out then comes back on at around the same time (approx 7:30pm cst). It goes out for both the 1 ethernet user and the 1 wifi user. It comes back on within a few minutes, but it disconnects streams and games for both of the 2 users. When it isn't disconnecting, the internet speed is fine. I reset the modem through this website and manually, but I'm at my wit's end. We spent a lot of money to get better hardware with Cox but it's now interfering with streaming which is a source of income here. We've never had this issue before we'd "upgraded" our hardware.
ktras
4 years ago Place Internet
1.2KViews
0likes
3Comments
What do I do if I am being targeted by a DoS
Hello, I was targeted through out the weekend by a DoS attack and had other services attacked like my Linode VPS I have access too. So far I have resolved the Linode stuff as it was taken from me without permission by someone from Singapore, I have had multiple IP addresses from Singapore and around the world in other sketchy countries hitting my IP, I have tried resetting the modem in the hopes of getting a new external address but it doesn't provide me one. Is there anyone at Cox who can change my external address or expire the lease on the current address I have, I have talked to L1 support and they refused to get me to L2 without a valid reason (I would say this qualifies). Thanks
wartech0
5 years ago Place Internet
1.8KViews
0likes
3Comments
Losing internet connection when printing
Earlier this year, I upgraded my Cox service to include telephone and was issued an Arris TM3402A modem. Every time I use my printer, whether to print, scan, or copy, the modem loses its internet connection. The printer was originally connected wirelessly, so I disabled the wifi connection and connected it directly to a computer, but that didn't solve the issue. I recently got a new printer, but the problem continues. I reboot the modem and everything is fine until the printer powers up. Does anyone have a similar issue? Are there any suggestions/solutions out there? Thanks!
Joe_H_
5 years ago Place Internet
787Views
0likes
4Comments
Internet constantly dropping for the past week
Hello, My internet has been constantly dropping for the past couple of days, making it impossible for my parents to work from home and for my brother and I to connect to class zoom meetings for school. The problem started getting significantly worse a couple of days ago to the point where it is impossible to be connected for any reasonable amount of time. I decided to check the status and logs for my modem and it shows this. Any help is appreciated. Modem Model: ARRIS SURFboard SB8200 Status: Procedure Status Comment Acquire Downstream Channel 951000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 29 Locked QAM256 951000000 Hz 6.4 dBmV 39.0 dB 105 382 1 Locked QAM256 783000000 Hz 6.1 dBmV 39.0 dB 200 591 2 Locked QAM256 789000000 Hz 6.2 dBmV 39.0 dB 159 655 3 Locked QAM256 795000000 Hz 6.2 dBmV 39.1 dB 191 516 4 Locked QAM256 801000000 Hz 5.9 dBmV 38.7 dB 182 570 5 Locked QAM256 807000000 Hz 5.6 dBmV 38.6 dB 149 468 6 Locked QAM256 813000000 Hz 5.3 dBmV 38.5 dB 195 553 7 Locked QAM256 819000000 Hz 4.8 dBmV 38.3 dB 194 498 8 Locked QAM256 825000000 Hz 5.0 dBmV 38.4 dB 206 521 9 Locked QAM256 831000000 Hz 5.2 dBmV 38.5 dB 185 521 10 Locked QAM256 837000000 Hz 5.5 dBmV 38.6 dB 184 503 11 Locked QAM256 843000000 Hz 5.4 dBmV 38.6 dB 194 417 12 Locked QAM256 849000000 Hz 5.4 dBmV 38.6 dB 149 399 13 Locked QAM256 855000000 Hz 5.6 dBmV 38.8 dB 198 454 14 Locked QAM256 861000000 Hz 5.8 dBmV 38.7 dB 164 399 15 Locked QAM256 867000000 Hz 5.6 dBmV 38.8 dB 118 444 16 Locked QAM256 873000000 Hz 6.0 dBmV 38.9 dB 171 418 17 Locked QAM256 879000000 Hz 6.1 dBmV 39.0 dB 116 419 18 Locked QAM256 885000000 Hz 6.3 dBmV 39.0 dB 116 477 19 Locked QAM256 891000000 Hz 6.2 dBmV 38.9 dB 120 401 20 Locked QAM256 897000000 Hz 6.4 dBmV 38.9 dB 164 503 21 Locked QAM256 903000000 Hz 6.4 dBmV 38.9 dB 112 387 22 Locked QAM256 909000000 Hz 6.5 dBmV 39.1 dB 114 425 23 Locked QAM256 915000000 Hz 6.2 dBmV 38.9 dB 71 390 24 Locked QAM256 921000000 Hz 6.4 dBmV 39.1 dB 100 422 25 Locked QAM256 927000000 Hz 6.3 dBmV 39.0 dB 94 384 26 Locked QAM256 933000000 Hz 6.6 dBmV 39.1 dB 99 402 27 Locked QAM256 939000000 Hz 6.7 dBmV 39.2 dB 86 370 28 Locked QAM256 945000000 Hz 6.8 dBmV 39.3 dB 117 413 30 Locked QAM256 957000000 Hz 6.1 dBmV 39.0 dB 80 447 31 Locked QAM256 963000000 Hz 6.0 dBmV 38.9 dB 91 386 32 Locked QAM256 969000000 Hz 5.8 dBmV 38.7 dB 111 442 159 Locked Other 300000000 Hz 10.5 dBmV 0.0 dB 376365871 4356 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 6 Locked SC-QAM Upstream 14600000 Hz 3200000 Hz 37.0 dBmV 2 1 Locked SC-QAM Upstream 19400000 Hz 6400000 Hz 43.0 dBmV 3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 37.0 dBmV 4 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 41.0 dBmV 5 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 38.0 dBmV Logs: Date Time Event ID Event Level Description 07/30/2020 22:25 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:25 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:05 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:05 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:05 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:05 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:04 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:04 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:03 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:03 82000500 3 "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:02 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 22:02 2436694061 5 "Dynamic Range Window violation" 07/30/2020 22:02 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:50 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:50 82001200 5 "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:49 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:49 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:45 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:45 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:40 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:40 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:36 2436694061 5 "Dynamic Range Window violation" 07/30/2020 21:36 82001100 5 "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=18:9c:27:fb:50:21;CMTS-MAC=00:59:dc:79:0a:3c;CM-QOS=1.1;CM-VER=3.1;" 07/30/2020 21:35 2436694061 5 "Dynamic Range Window violation" If anyone has any insights or solutions to this problem, it would be greatly appreciated. Sorry for the long post and thanks for reading.
Viole
5 years ago Place Internet
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Intermittent Disconnects T3 time-out, CM1100 status and logs
Hi, I have a CM1100 modem, about 3 months out of the box. I am experiencing time outs. The all modem lights stay connected. Only quick but noticeable drops. There are no coaxial splitters inside or the outside box. I remember the team of technicians that setup my service say that my house is bit far from the node. Any recommendations would be appreciated. Thank you. Startup Procedure Procedure Status Comment Acquire Downstream Channel 795000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv4 only Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 3 795000000 Hz -0.9 dBmV 39.7 dB 3782564102 0 0 2 Locked QAM256 1 783000000 Hz -0.7 dBmV 39.6 dB 3811638155 0 0 3 Locked QAM256 2 789000000 Hz -0.9 dBmV 39.5 dB 3811642244 0 0 4 Locked QAM256 22 909000000 Hz 0.6 dBmV 40.0 dB 3781155783 0 0 5 Locked QAM256 4 801000000 Hz -1.0 dBmV 39.4 dB 3811649459 0 0 6 Locked QAM256 9 831000000 Hz -1.0 dBmV 39.7 dB 3811652951 0 0 7 Locked QAM256 10 837000000 Hz -1.3 dBmV 39.4 dB 3811638094 0 0 8 Locked QAM256 11 843000000 Hz -1.2 dBmV 39.3 dB 3811659453 0 0 9 Locked QAM256 12 849000000 Hz -1.1 dBmV 39.3 dB 3811663676 0 0 10 Locked QAM256 17 879000000 Hz -1.3 dBmV 39.0 dB 3811667062 0 0 11 Locked QAM256 18 885000000 Hz -1.1 dBmV 39.2 dB 3811670676 0 0 12 Locked QAM256 19 891000000 Hz -0.6 dBmV 39.4 dB 3811674427 0 0 13 Locked QAM256 20 897000000 Hz 0.0 dBmV 39.8 dB 3811678384 0 0 14 Locked QAM256 21 903000000 Hz 0.0 dBmV 39.7 dB 3811681944 0 0 15 Locked QAM256 25 927000000 Hz -1.5 dBmV 39.1 dB 3811684860 0 0 16 Locked QAM256 26 933000000 Hz -2.1 dBmV 38.7 dB 3811689326 0 0 17 Locked QAM256 27 939000000 Hz -1.6 dBmV 38.9 dB 3811693305 0 0 18 Locked QAM256 28 945000000 Hz -1.1 dBmV 39.3 dB 3811697183 0 0 19 Locked QAM256 29 951000000 Hz -1.0 dBmV 39.3 dB 3811700247 0 0 20 Locked QAM256 30 957000000 Hz -0.9 dBmV 39.4 dB 3811704223 0 0 21 Locked QAM256 33 357000000 Hz 2.5 dBmV 40.2 dB 3811708229 0 0 22 Locked QAM256 34 363000000 Hz 2.4 dBmV 40.6 dB 3811711727 0 0 23 Locked QAM256 35 369000000 Hz 2.4 dBmV 40.6 dB 3811715045 0 0 24 Locked QAM256 36 375000000 Hz 2.6 dBmV 40.6 dB 3811718942 0 0 25 Locked QAM256 37 381000000 Hz 2.6 dBmV 40.7 dB 3811722765 0 0 26 Locked QAM256 38 387000000 Hz 2.5 dBmV 40.6 dB 3811726072 0 0 27 Locked QAM256 41 405000000 Hz 2.3 dBmV 40.4 dB 3811729486 0 0 28 Locked QAM256 42 411000000 Hz 2.2 dBmV 40.4 dB 3811733185 0 0 29 Locked QAM256 43 417000000 Hz 2.0 dBmV 40.4 dB 3811736632 0 0 30 Locked QAM256 44 423000000 Hz 2.3 dBmV 40.6 dB 3811741068 0 0 31 Locked QAM256 45 429000000 Hz 2.3 dBmV 40.6 dB 3811741409 0 0 32 Locked QAM256 46 435000000 Hz 2.3 dBmV 40.6 dB 3811760159 0 0 Upstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 1 16900000 Hz 41.3 dBmV 2 Locked ATDMA 2 23500000 Hz 42.0 dBmV 3 Locked ATDMA 3 29900000 Hz 43.3 dBmV 4 Locked ATDMA 4 36300000 Hz 44.0 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV Downstream OFDM Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1, 2, 3 159 300000000 Hz 7.2 dBmV 42.5 dB 1108 ~ 2987 4074496805 918687451 0 2 Not Locked 0 0 0 Hz -40.5 dBmV 0.0 dB 0 ~ 4095 0 0 0 Upstream OFDMA Channels Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV Here are the logs on the modem. Time Priority Description 2020-07-24, 04:26:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:46:23 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:26 Notice (6) CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: ); MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:26 Warning (5) Unicast DSID PSN startup error 2020-07-23, 19:34:14 Warning (5) Dynamic Range Window violation 2020-07-23, 19:34:14 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:08 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:03 Notice (6) TLV-11 - unrecognized OID;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 19:34:02 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4 Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:43 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:42 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:40 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:39 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:38 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:37 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:36 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-23, 08:47:32 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-22, 15:42:00 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-21, 04:47:01 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:50:33 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:29:21 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:29:20 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:29:02 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:29:01 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:28:17 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:28:15 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:28:03 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:28:01 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:43 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:38 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:34 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:31 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:18 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;CM-QOS=1.1;CM-VER=3.1; 2020-07-19, 01:27:08 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=28:80:88:ac:66:70;CMTS-MAC=00:38:df:09:24:ee;
Zonknea
5 years ago Place Internet
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