Tag:"packet loss" | Cox Community

Desert internet
The repeated disconnects and quality of connection has been significantly reduced in the last six months. Connection is never stable and is terribly inconsistent. Paying premium for speed is irrelevant if it drops every 20 seconds. Chat outreach options are redundant. I've reset my router, device, and adapter multiple times today.
Offline57 6 days ago Place Internet
63Views
0likes
3Comments
Cox service is making me lose my hair!!!
UPDATE 2/7: today the internet went out andas usual it happened in the same time like before. UPDATE 2/6: so I had a tech come in on Thursday [2/4] to look at the "issue" and they said that it was the POE filter and the splitter that was installed on the main line that's causing the disconnections. They said it was not up to spec with their network. Okay so they replaced it with their own as well as replaced the coax cables that's connected from the outlet to my modem. Today [2/6] I've now experienced a disconnection for 10 mins instead of a mere 1-2 mins prior to this "fix". So I pretty much spent $100 of my money just to get a worse network experience. I, and others in my household, rely on your network 24/7 not just for leisure but also for workand cannot have interruptions this severe. I am now contemplating on reporting this to the FCC the more issues I experience. I've been having issues everyday at the same timeframe with my gigablast. I've never had an issue before but so far it has started on the 2nd week of January to now and it had only worked without issue for two days straight last week.. My network connection would cut off multiple times around 11am-2pm everyday and whenever I ask assistance they would always tell me that they'll send out a tech to check my connection. I've factory reset my modem and router a million times, switched over to another coax port in the house, have tried having a direct connection from the main line to one coax port (no splitter), I've done having direct connection to the modem and all these steps have not resolved the issue. The website says that there are no outages, maintenance, service interruptions whatsoever but there clearly is. It seems Cox isn't as responsive unless it about bill pay. Customer Support would always pull a "let's have a tech come in to check your connection", no my connection isn't the issue, the residents in the vicinity is having the issue andCox doesn't seem to understand that. I've asked multiple times to check the main line that goes in our area but no one is sent to check it. There are multiple reports even on Downdetector of the same issue I'm experiencing.
Mitch_Villa 16 days ago Place Internet
3.3KViews
1like
14Comments
Internet issue
Issue has been a problem for months now. New modem does not fix the problem. Resetting the modem does nothing as well. On my modem's page, there is a massive amount of uncorrectable errors on channel 10. Refreshing the page adds thousands more uncorrectables. Channel 10's SNR fluctuates wildly per refresh. This is making my internet very unstable. Help.
BigCat28 2 months ago Place Internet
40Views
0likes
1Comment
Bad customer service
How do get a supervisor to return your call? We have been waiting two weeks and placed two calls and have not been called back even though we were told we would be in 24 hours. We has an installer ruin preinstalled equipment, speak derogatory about another customer and give his political view and swear in our house. Where is management and why are they ignoring this issue! This is bad customer service.
Solved
lisa31765 2 months ago Place Internet
70Views
0likes
1Comment
Poor Service
I work from home and every day for the last 4 days COX internet has been intermittently down throughout the day and I am unable to do my job. I know Century Link and Google are installing in my area. This is not much of an incentive to stay with COX when they come knocking on my door. What type of reimbursement do we receive for this disruption of service?
MissiThom19 2 months ago Place Internet
53Views
0likes
1Comment
Connection problems
So I have been struggling with connecting my wifi to all my devices, especially after an outage keeps saying I have no internet connection even though on the app it’s says the service is all good. Is there any way to fix this?
Jr169152 2 months ago Place Internet
34Views
0likes
3Comments
Internet issues in Cranston RI
Over the past few days we've been having outage and packet-loss issues in Cranston RI. The Cox app confirms that there are issues and the issue is being corrected. Working from home, it's a pain having my VPN connection drop every 5 minutes. I hope this isn't a sign of things to come; our Internet service has been good over the years but lately not so much.
OldMainframeGuy 3 months ago Place Internet
101Views
0likes
7Comments
Packet loss
We have the best internet you can get on cox and we unlimited data i dont know what more we have to pay for with cox im always having packet loss on my game with 1000mbps internet and with 14% of Data used i still get packet loss this is ridiculous im paying for 170 a months for a bunch of packet loss
Jaiden 3 months ago Place Internet
67Views
0likes
2Comments
Packet Loss
Hi, my internet download and upload speed are great and my ping while gaming stay between 30 and 50ms. However, I have the unstable packet loss notification the entire time that I am gaming. Oddly enough, this normally doesn't impact the game a ton but can be annoying. It does however kill my twitch stream entirely. I'm hard wired into my router with an ethernet cord and have changed it out multiple times. Does anyone have any ideas of how to fix this?
jakep31 3 months ago Place Internet
57Views
0likes
1Comment
Having to reboot modem every day
Starting about 2 weeks ago I have to reboot my SB8200 at least once a day. Internet just completely stops working. Massive packet loss to the point where I can't pull up a web page. Rebooting devices downstream of the modem (gateway, wifi, client devices) makes no difference. As soon as I reboot the modem everything starts working again. Support has been no help and just run me in circles saying, "The signal to the modem is fine." I'm hoping someone might have a suggestion as to what to do next. I've included a couple pictures of my connection status page. Thanks.
mshorey01 3 months ago Place Internet
81Views
0likes
0Comments