Recent Discussions
Internet connection off & on
My internet connection continuously goes in and out. Even on my devices that are hardwired. I have done the unplug and plug back in, reset the modem/router. What could it be and how do I make it stop? It makes Zoom work meetings drop calls and it’s not acceptable.AS1323 minutes agoNew Contributor82Views0likes4CommentsReally on Election Day!
Unreal, internet and cable go out on Election Day!!! I work for AT&T and they now provide full internet and mobile. But I am loyal client and I stay with Cox. They harass me by text, email, phone when I am a day late for payment. Really with all the options that we have I only keep it for the cable because I DVR stuff, but now I can stream anything! But when you don’t have internet it’s worthless. Time to look up options.fernandez69282 hours agoVisitor57Views1like3Comments- Jeanettelee4410 hours agoVisitor17Views0likes1Comment
- Jacielynn12 hours agoVisitor45Views0likes1Comment
Terrible customer service from an agent on the phone!
What do I do when I contact customer service to find out why my bill doubled and the customer service agent said there's nothing he can do and no promotions and no manager around? This kind of service is the absolute worst - I'm considering switching providers...40Views0likes2CommentsConnection to PSN
Got one for you folks that are way smarter than me. So my ps4 all of the sudden can’t connect to the PlayStation account. I can use YouTube from the ps4, but online gaming is out. Wi-Fi & LAN will connect but the issue persists. It works just fine on my phone hotspot AND on my friend’s Wi-Fi. I also can’t log into the account while connected to Wi-Fi on my phone. If I’m on data, I can. I’ve tried port forwarding, resetting router/modem. My model is arris tg1682. Any suggestions?grb1124 hours agoNew Contributor13Views0likes3CommentsPro Connect
So call me stupid think I just need to vent. I recently moved from 1 apartment to another in same complex. I just wanted transfer of services. I have been charged for $100 for installation of Pro Connect. I never ordered it. Certainly don't need it as I am quite happy with 250mbps. I spoke to Cox chat and of course usually run around. Does anyone think I have recourse? In a way it's deceptive practice IMO. Anyone have same issue? Thanks.fulwood2 days agoNew Contributor19Views0likes2CommentsVoicemail
Is there any option for voicemail on a pixel 8 phone other than dialing *86 and checking it through the audible prompts? I used to get voicemails listed in the phone app but now I lost that feature. How is that possible? Cox Mobile is already missing so many features that I regret choosing it and highly recommend against it. Now I am losing features I already had? My 2 year contract can't be up soon enough. If Cox wants to actually have good mobile service, please reach out so that important features can be implemented. Otherwise, it is trash that will soon be discontinued.bkaufx2 days agoNew Contributor45Views0likes4CommentsDreaded XRE-06014
I am trying to watch a specific program I recorded on my dvr. However, I keep getting the error code indicated in the title. It is only happening for this single program. I have done all the ritual actions. E.g. reset modem/gateway, power cycled the dvr box . To no avail. I have read on this forum that this is an on going problem. What to do? Additionally quite often my remote does not work for fast forward, rewind or exit. The stream often times blacks-out no picture or sound. Sometimes it comes back other times I have to get completely out of dvr mode and resume the program, once, twice or even three times. It is quite annoying. I don’t have to mention how much I pay for this service every month, I am sure everyone knows the cost. Given I just want this equipment to work. Is that too much to as from this company?mrgrdncrtr02 days agoVisitor II19Views0likes1CommentInternet download speed is slow
Hi Cox Support, I'm experiencing recurring issues with my internet connection that I need help resolving. I’m on the 500 Mbps plan, and my download speed works fine for hours, days, or even weeks, but then it abruptly drops by about 95%, down to 25 Mbps, until I reboot the modem. The upload speed remains unaffected. In hopes of solving this, I upgraded to the 1 Gbps tier, but the issue persists—tonight, the download speed again dropped to 25 Mbps until a reboot. I live in Scottsdale, AZ, and have had around a dozen technician visits over the past six months. While technicians can see the problem, they haven’t been able to find a solution. Despite suggestions to switch to the Panoramic router/modem, which they thought might help, the issue continues. Senior technicians have also been to my house a lot, but remain stumped. We’ve already taken these troubleshooting steps: Tested signal strength with both contractor and Cox employee equipment. Replaced all internal wiring—twice. Installed a direct, unsplit coax line from the modem. Replaced all coax cables between my house and the hub (only 50 feet away). Replaced modem cards at the hub, as suggested by the techs. Is there anything further I can try, or additional support that can be provided? At this point, the senior techs are throwing up their heads and just guessing, Like saying maybe it's my electrical system somehow, but it's all speculation. Your help is much appreciated. Thank you.jheirtzler2 days agoNew Contributor40Views0likes3Comments