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Huge spike in WiFi Data Usage
Hello, I've experienced a unexplained spike in data usage in the last two billing cycles. Cox support was of no help in identifying why. No unusual devices are connected to my network, and I haven't had any dramatic changes that would cause a sudden spike in usage. April cycle: 599 GB used May cycle: 675 GB used June cycle: 1252 GB used (spike) - 79% was from "Web browsing & apps" July - 10 days in to cycle: 673 GB used (more than 50% in ~10 days). -- So far, 89% is from "Web browsing & apps" I am unable to get usage info for the April/May and other previous cycles. Has anyone else experienced this? What can I do? And how can I find out what is causing this? In June was the very first time I've gotten this message, followed by July. I am very confused here, and Cox support was of no help.nadeeja2 hours agoNew Contributor II455Views3likes26CommentsCox transition to Yahoo
What a terrible decision to make!!!!! It has been a number of months since the "transition" and its still a mess. Has it improved at all? Not a bit! I have been with Cox for 22 years and I'm lookin at alternatives. Has anyone found anything worth looking at? I'm considering Google as an alternative!! We are paying a premium for a system that still "drops" one of my email account. I have 3 email accounts and Yahoo will "drop" one of them every 2 or 3 weeks. Then I have to input the name and password to "reactivate" the account. I also called Yahoo to try yo find out why this is happening and what to do to resolve the problem. They were offered no solution and were of no help. In addition to the "drop" problem - Yahoo puts all kinds of ads into my emails!JEB111 hours agoVisitor22Views0likes1CommentDATA USAGE DOUBLED W/NEW MODEM
I've been a COX customer since 2015. If I had any other ISP choice I wouldn't stay with COX this long. Last year for 4 straight months my internet would be down more hours/days than operational. We're not just talking about gaming or streaming services BUT just a simple web search. I was on the phone with them daily! for hours! First, they talk to you like you don't know anything about internet or computers or technology, they are rude, unprofessional, disrespectful, etc. and when you stay firm in asking questions that need to be answered they refuse to answer them & simply hang up on you. I run not only speed test but detailed diagnostics on my internet connection daily during those months. Massive loss of pockets They've sent 4 (useless) technicians (contractors) to my house. I don't know how I was able to keep my cool but the last tech I had to tell to "please leave my house NOW! Get out!" They tried to blame everything on me, or the condominium complex where I live, they gave me different modems that wouldn't last, etc until I finally said I am filing FCC complaint then I was finally able to speak to some type of a plant-supervisor who listened to me and understood/agreed that pocket losses was coming from their damaged (street) node. 4 months of me saying this, 4 months of calling asking for help, telling them I have run all diagnostics, and I can provide proof in writing of all of this, 4 months of me trying to help them help me! Instead, I was disrespected, played like a ping-pong ball between different departments, laughed at and hanged up on. After that, they returned/credited my bill. 4 months of multiple calls on daily basis! NOW there is a new issue: DATA USAGE. My daily practices/habits of internet use haven't changed. Same all-same all...BUT since I got a NEW MODEM in April/May my data usage doubled June/July and July/Aug.. I've never received an email verification telling me that I used up 75% or more of my plan but I have received one today. Upon research and review through Cox App and Cox website I've noticed data usage information is given in bulk as totals. No specifics or details. You cannot go more than 3 months back in history and even with that, like I just mentioned before NO DETAILs/SPECIFICs only totals are given! I cannot see which device in my household used up "all this data" they claimed have been used. I live on my own, by myself and have total of 4 devices: PC, 2 TVs (living room and bedroom) and IPhone. So, I called today, spend over 3 hours on the phone with 4 different people in customer care and tech support and NONE OF THEM could tell me details or specifics. I asked them to open a ticket and investigate this issue, they said they are no able to. So, let me see if I got this right; COX want to charge us for potential overages, yet we cannot monitor our usage??? and representatives cannot tell me either?? How am I supposed to know where I stand? Corporate bulling, unethical and shady practices come to mind because their suggestion was "are you interested in our add-on data plans/unlimited plan for additional $$$?" and "call us back tomorrow and ask to speak to Internet CAG dept. they may be able to answer your questions" because you know, i have nothing better to do then spend the entire afternoon on the phone with Cox. Filing a complaint with FCC comes to mind again. Any of you experiencing issues with excessive data usage increase after you got the new cox- panoramic modem/router? And then one of the Cox reps will reply to my msg here and say something like "email us at coxhelp...bluh bluh...we need more info from you" even though I had to log into my cox account first to create this discussion and I had to verify my email too. I will call Cox CAG Dept tomorrow and see what they have to say, but just as they are recording our conversations, I will be doing that too. It will certainly help with FCC filings.Nessa22 hours agoNew Contributor II133Views1like5CommentsNeed a port out PIN for mobile service
Greetings, I would like to get the account number and the pin number to port out for my mobile service with Cox. Will appreciate if someone can provide the information on how I can obtain the details. I am hesitant to call the customer service as they want to immediately cancel the service. Also, will the Port out PIN remain same for the life of the service? I am asking this in case I don't use it for port out now, but some time in future if situation arise. Thank youpriarifire24 hours agoNew Contributor10Views0likes1CommentUnreliable Service, Inconsistent Communication, and Years of Frustration
We have been experiencing ongoing issues with Cox’s internet service for the past few weeks, with the last few days being particularly unbearable. Despite having replacing our equipment and a technician visit, the internet remains incredibly unstable. Cox’s diagnostic system is beyond frustrating – one moment, they claim everything is fine in our area, only to admit an hour later that there are indeed issues they are “working on.” The inconsistency is mind-boggling. This lack of reliability during peak working hours is devastating, especially for households like ours with two people working from home. Our productivity and ability to perform our jobs have suffered tremendously, directly due to Cox’s failure to provide the service we’re paying for. This pattern of poor service has been ongoing for years. Cox’s boasts of quality service are laughable when, in reality, they deliver nothing but instability. Unfortunately, Cox holds a monopoly in our area, but the level of service they provide is far below acceptable. If you have other options in your area, explore them first. Cox should be a last resort.maratgab2 days agoVisitor II95Views3likes1CommentCox discriminated Veterans
Wow what terrible employees y’all hire. Imagine an employee yelling and calling a veteran with a disability “you are acting like a little kid”. How disrespectful. He did this because I asked for a supervisor because he refused to help with something so simple and he yelled and acted like he hung up but put me on mute for 10 minutes thinking I would hang up geez. I ended up talking to someone and they helped within 5 minutes and resolved the issue. How ridiculous disrespecting a veteran and then continue yelling then act like hanging up to hear silence for 10 minutes knowing he can’t hang up.Brianwcruz2 days agoNew Contributor22Views0likes1CommentOnDemand Unavailable After Cox Software Upgrade on May 1, 2024
At 1:26 AM on the morning of May 1, 2024 I was watching CNN when the screen suddenly blipped and there on the TV screen was a message from Cox Communications informing me that a software upgrade of the cable set top box was underway. After about 20 minutes the box had rebooted and I was returned to CNN. I used my remote to see if functionality was OK, and it was mostly, but I had lost the ability to access OnDemand. Every time I tried to access OnDemand I received an alert box in the lower right hand quadrant of the TV screen (and I have a brand new, top-of-the-line 60 inch Samsung Smart TV) that appeared and disappeared so quickly that I couldn't make out what the message was. So I used my cell phone to make a video of the TV screen when I tried to access OnDemand, and I was able to capture a screenshot of this error message: Sorry, we are currently experiencing some technical difficulties. Please try again in 15 minutes. If the problem continues, please contact Cox Customer Service at 1-866-961-1207. Reference 7.1.404 when calling. Well, here it is May 20, 2024 and after 12 or so calls to Cox Customer Service, I still do not have access to OnDemand. Talking to the customer service people supplied by Cox is akin to talking to a brick wall. Judging by their accents and the less than ideal phone connection on every call, I strongly suspect I was talking to someone in a call center in India or Viet Nam or Taiwan or the Philippines - somewhere on the other side of the planet - most likely in South Asia or even Southeast Asia. Their response was always to reset the cable set top box. Sometimes they reset it, sometimes I did. I reset it from my phone, I reset it from the TV, I reset it from my laptop, and I reset it by pulling the plug from the wall, letting it sit for a few minutes before plugging it back in. Nothing worked. I am a disabled 78-year-old who depends on OnDemand a lot because I am housebound. In addition to the lack of access to OnDemand my Cox cable TV reception is often punctuated by frozen screen images, pixillation of the image, an image with no sound or error boxes appearing that tell me the signal has been lost. My Cox plan is bundled with Internet and phone service as well as TV, and I'm currently paying Cox $328 a month for really lousy service. I'm just days away from signing up with Dish Network, Direct TV, Century Link or some other provider since I am thoroughly disenchanted, dismayed and disgusted at Cox's poor performance regarding both product and customer service. I'll try once more with this post to get someone from Cox to address the issue with OnDemand, which I suspect is a software bug in the maintenance done on May 1, 2024. But, hey, what do I know? If I get no response, it's sayonara, arrividerci Coxy, auf Wiedersehen, au revoir.SolvedKaeferhaus2 days agoNew Contributor299Views0likes4CommentsInternet has been down for 6 consecutive days in my area. Why?
I work online. Having these disruptions without prior notifications is causing monetary problems for me. If I had advance knowledge of Cox working on their outdated equipment, I could make arrangements. Now, because of this, I have been out on notice. I have to tether my mobile to my laptop, which in turn has used ALL my data. So I can't teach (losing money) put on notice for not showing up to teach (potentially about to be fired) and now I can't Lyft because I have no more data (definitely lost money) and I got a crappy $6 compensation from Cox. I'd like to know how Cox is going to fix all of these issues that only Cox has created. Meanwhile you expect me to pay my bill...47Views0likes1Comment