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I wanted to reiterate that I had an awful experience through the moving process with cox. Until I talked to Edward tonight after talking to a not so kind representative, I was ready to switch to AT&T internet by tomorrow morning.. Edward not only listened and had that customer care that’s needed with issues (I was in customer service for years) but he also transferred me to Bob to get a solution. Prior to that, the first rep told me I could wait until Monday for my internet to be connected (which I thought was handled TWICE before) or I could go to a store and try tomorrow but most likely would have to wait until Monday… I moved into my first house and have a house warming and Thunder basketball watch party tomorrow - I called about my move on 4/8/24 to disconnect at previous residence and transfer to current residence on 4/25. I saw on my app on 5/14/24 that my previous address was still my service address so I reached out again. After 10pm tonight my internet shut off.. I called and, again, the first customer service rep was rude and dismissive and his best suggestion when I asked to talk to someone else in customer service, not even a manager- just someone else, he said well you can just call back. So I hung up and called back - he was just beyond rude and it came off like he was making fun of and/or mocking me with my issue which I didn’t appreciate. I just wanted a SOLUTION before people came over from out of town and out of state early tomorrow afternoon. If it wasn’t for Edward and Bob, I would have transferred to AT&T internet service by tomorrow morning. I was looking it up while trying to talk to the first representative. Edward and Bob are the people who keep your customers, can’t brag enough on them for their exceptional customer service, understanding and kindness (also patience explaining my dilemma and previous call). I asked them if I could do any survey / appreciative survey and they were just happy to help. They’re great assets to your team and deserve a THANK YOU SO MUCH shout out Thank you, Cortni Sanders22Views0likes2CommentsEmail Transition - Lost Outlook Subfolders
Hey all, I transitioned to Yahoo today and established credentials and everything without a hitch. (I didn't use the password generation, FYI) The problem is I cannot see my many inbox subfolders in Outlook anymore. If I log in to Yahoo webmail they're there, but they're flat-out missing in Outlook. Does anyone know of the fix for this? TIA, SteveSolved635Views0likes13CommentsHelp with Yahoo and Outlook Transition
I began the move to yahoo on Thursday. I use Outlook as my primary place for looking at my emails and I have a business email address directed there via my Cox email address so I can those messages and they stay separate from my personal emails. All of my emails transferred to Yahoo, except those associated with my business email address. Outlook, after setting up the servers is only getting my main email address and folders to show up but I have over 3200 emails that are not transferring onto Outlook from Yahoo. My business email address and related folders and emails is no longer there. I spent time on phone with Yahoo and Microsoft but to date both companies just want to blame the other for fact that all of my emails are not showing up in Outlook. Can anyone help me with this issue? The transition gets a big fat "F" in my evaluation. To top it off, if you call into Cox, their system rolls the technical questions about emails over to Yahoo. So I'm still missing my emails after four plus days of trying to resolve this. I've been a customer of Cox for over 20 years. What a way to treat loyal customers.137Views1like6CommentsHow to Use Cox e-mail Transitioned to Yahoo via Outlook ...
Just learned the details on how to do this - the instructions in e-mails we are getting are insufficient. Setting up yahoo account via link will only get you to the browser-based e-mail platform. This is required as the first step. Once this step is done, use these setting to set up Yahoo server in Outlook: POP access settings and instructions for Yahoo Mail | Yahoo Help - SLN4724 Old passwords will work using web-based Yahoo platform, but they will not work using outlook! New password is required to link Yahoo platform with Outlook - this is done this way: Open Yahoo page, and under Top Right-side point to You name letter next to e-mail icon and select Account - Overview Select Security - top 3rd from the left side. In the middle on the right side select: Generate and manage app passwords. Under App name enter Outlook. Yahoo will generate loooong password - Copy save it, as this will be the only time you will see it!! Paste this new password to Server Settings inside Outlook. This will link the outlook with Yahoo ... I hope this helps - it took me one hour with designated Yahoo help for Cox transition - 1-866-562-7250 Thyer are very knowledgeable and patient!3.9KViews3likes12CommentsYahoo Mail = bigger discount?
I'm curious if Cox is planning to slash their prices now that they've ditched their email servers and support, leaving their customers to fend off spam and ads like they're starring in their own inbox horror movie. Sure, there's a $1.99 upgrade to Yahoo+ per account, but if you've got multiple accounts, it can add up faster than a caffeinated squirrel on a sugar high. Looks like Cox is winning big time with this move, but what about the rest of us? And no, I don't want a mobile phone. I'm just trying to get my emails without needing a degree in spam warfare!57Views2likes1CommentYahoo server settings? Smtp/pop etc
After an experience I can only liken to a tooth extraction without novacaine I'm signed into Yahoo mail. Small victories. But now I need to configure my apps to deal with Yahoo - smtp, pop, whatever. I use Thunderbird on my PC platforms, and BlueMail on my various devices. (would assume the settings are the same for all, but just to be safe...) This trip to the dentist isn't done until I have restored access across my various stuff. Little help, here?162Views1like2Comments