Forum Discussion

vicrispo's avatar
vicrispo
New Contributor
6 months ago

Access not supported in panoramic wifi app

Good evening,  

I hope that someone can help. We had fiber installed about 3 weeks to a month ago.  With that they also installed a new modem(not needed, but ok) it's a CGM4140COM. Prior to this we were able to access our wifi settings and alerts on the panoramic wifi app.  Since this was installed all we get is an "Access not supported " message when we try to get in. So we are currently stuck with the default wifi name and password, and can't make any changes. We have tried chat support numerous times and they cannot get in to change our wifi either, and none of their troubleshooting has been productive. We are planning to call also and see if a live tech can be of any assistance.  But wanted to check if anyone has anything else to try, or another clue. 

Thank you!

  • JulianN's avatar
    JulianN
    Moderator
    6 months ago

    Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!

  • grdavis1019's avatar
    grdavis1019
    New Contributor II
    4 months ago

    Did they ever fix this problem for you?  I"m having the same issue.  So far no luck resolving.

    Any advice appreciated.

    • LisaH's avatar
      LisaH
      Moderator
      4 months ago

      Hi. You can log into the router directly using http://192.168.0.1/ and you will be allowed to make any necessary changes to the router. If we can be of any assistance, Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

      • grdavis1019's avatar
        grdavis1019
        New Contributor II
        4 months ago

        I just sent the email.  Thanks.  If you need any other info let me know.