Contour app
The last few days the contour app will not play channels 53,54,55,56 or 57. I'm in Fairfax County Va. I've tried on my laptop, tablet and brand new Android cell phone. I've even uninstalled the app a...
Forum Discussion
Sorry, got tied up yesterday. The App let's me pick the show that's airing but it just shows that it's buffering with a black screen. No video or sound. Today it's still not working on Masn on 53 and ESPN on 56. Channel 57 started working today.
Hi Flattop, we apologize about these issues, and this has been escalated to our Engineering Team that handles content related to the Contour App. When we receive additional information regarding the escalation, we will gladly follow up with you. -Kevin M. Cox Support Forum Moderator
Ok, thank you!
- @Flattop
Most welcome and thanks for your patience.
Jonathan J
Cox Moderator
Same out here in CA with channels 13 and 12. We pay for this service so please pay attention and fix it! It's been weeks now!
- Hi Everyone, our video engineering team is still investigating this issue. We hope to have more information soon. -Becky, Cox Support Forums Moderator
