Contour app
The last few days the contour app will not play channels 53,54,55,56 or 57. I'm in Fairfax County Va. I've tried on my laptop, tablet and brand new Android cell phone. I've even uninstalled the app a...
Forum Discussion
I cleared all site data and closed the browser. When I signed back into Contour with Chrome, I still had a channel with no audio when SAP is OFF and and another channel with Spanish audio when SAP is OFF. Toggling SAP ON resulted in Englsh for both channels. It appears there are still some audio issue.
Until recently the channel with no audio with SAP OFF had English audio. That is an entirely new issue. The channel that now has Spanish audio with SAP OFF had no audio with SAP OFF before, but English with SAP ON. So, for that channel, no audio with SAP OFF was replaced with Spanish.
Hi CurtB. Thanks for that information. Do you have a mobile device that you can use to check the Contour App with to see if the same thing happens and Please verify the channels that this is happening on in order to get this escalated? Thanks, Lisa- Cox Support Forums Moderator
I don't have the Contour app. This happened when I went to https://watchtv.cox.com on my computer with Chrome. I already have an open ticket and have reported this issue to cox.help@cox.com. I posted here to share information with other Cox users.
Audio is currently English when SAP is OFF on both channels that had an issue. It's unclear whether something was changed at the website since last night or if it's due to current programming.
