Contour app
The last few days the contour app will not play channels 53,54,55,56 or 57. I'm in Fairfax County Va. I've tried on my laptop, tablet and brand new Android cell phone. I've even uninstalled the app a...
Forum Discussion
Hi Everyone, our video engineering team believes they have the Contour App audio issues resolved. If you use watchtv.cox.com, please delete your browser cache and cookies, close the browser completely, reopen the browser, and launch watchtv.cox.com. If you use the Contour App on a mobile device, uninstall the Contour App from your device and then reinstall it. Please let us know if you have any further audio issues. - Becky, Cox Support Forums Moderator
Becky... At Last....I tried the watchtv.cox.com site from my PC for the few channels I had experienced the problem...2 CBS, 7ABC and a few others. The sound Works without using the SAP slider. I also tried on an IPAD (since this platform had a different SAP...mainly no English as a SAP Language....why so different...Crazy!!). The IPAD Contour App also works for the sound on the same previously broken stations. Fantastic for those that have been having sound problems on selected stations.
Now, for all of us that spent hours trying to either play, debug or participate in the many forum discussions...Give us a simple technical breakdown of what went wrong and what was the fix. I'm assuming that the software push was done to all markets, platform Apps, and the watchtv for all the possible Browsers. You're going to disappoint the CurtB and others that spent time poking around.
I did not have to reload the IPAD App or do anything to the Mozilla Browswer. Edge and Chrome still requires Flash enable. IPAD still does not have English for SAP
