Forum Discussion

prettysavvy's avatar
prettysavvy
New Contributor
3 years ago

Cox app technical difficulties

I haven’t been able to sign in to the Cox App for weeks now on my iPhone 13 PM. When I enter my username and password, I get “Error. We are experiencing technical difficulties. Please try again later...
app
iphone
BenS1's avatar
BenS1
Former Moderator
3 years ago
Hi @Prettysavvy

I know how important it is for you to use the Cox app. Are you unable to use the app when you are connected to your home wifi as well as using your Mobile data? Also, have you cleared the Cache in the app? Which version of the Cox App are you using?


Ben S.
Cox Support Forums Moderator
  • rgriggs1's avatar
    rgriggs1
    New Contributor
    3 years ago

    I have not been able to log into the mobile app either for over a week now. States you are experiencing technical difficulties. Please try again later.

    • Yes, I have cleared all the cache and uninstalled then re-installed the app. Also tried to login on the cox network and the cell network.

    Samsusng S10

    • MariaL's avatar
      MariaL
      Moderator
      3 years ago
      Hi rgriggs1,

      We do not have any reports of an issue with the Cox app. Please ensure you have the latest version of the app. To do that, open the Play Store app, then select Menu> My Apps & Games to see if there is an update available for the Cox app.

      If you do have the latest version, then try to clear the app from memory and relaunch it. Do this by tapping on your phone’s menu button (rectangle button on the right on Samsung devices and the square on the right on Nexus devices.) Then you will be presented with a scrollable list of running apps. Simply swipe the Cox app to the right or left to clear it from memory and then open the app again.

      If that does not work, you can try clearing the app’s data. Navigate to Settings > Apps > Cox App > Storage > Data. Tap OK to clear the data and relaunch the app.

      If none of these steps have worked and you are still having an issue, you can send us feedback from within the app. Email us by going to Support > App Feedback. This will allow you to send an email to both our development and support teams to look into your issue.

      Maria
      Cox Support Forum Moderator
      • LAbshire's avatar
        LAbshire
        New Contributor
        3 years ago

        I'm having a similar issue, I am able to login to the cox.com website, but each time I try to login to the app, I receive an "An internal service error has occurred" error message. Also, when I log into my ESPN+ account and try to access live feed, it prompts me to login to my Cox account app and again, get an error about technical difficulties and to try again later. This has continued for 48hrs. I've reset password several times and deleted/re-installed app multiple times.

        I've tried calling Cox help and unable to get resolved. Please help.