Forum Discussion

SpaceBob's avatar
SpaceBob
New Contributor
5 years ago

When will Cox update the Contour app to work on iPad with the new IOS 14.0? The Contour app works with iPhone with IOS 14.0 so, why not the iPad?

The app appears to work by displaying all the options normally but goes to a black screen after selecting a program or network. Then eventually stops with the following message: Server Error : : TVAP...
Contour app
murphyR's avatar
murphyR
New Contributor

Here it is mid-October and this still isn’t fixed. I’ve spoken with Cox and get the same we’re working on it. I can’t believe this isn’t fixed and I’m still paying. I’m not a novice to tech and have tried numerous fixes and nothing works. If it isn’t fixed soon, I hope Cox will start talking about some type of credit on the bill! Right now for any of this it’s only crickets, which I find unacceptable. Keep your customers informed and you’ll be better off keeping your customers.

SharonL's avatar
SharonL
Former Moderator
5 years ago
Hello Murphy, if you continue to have issues with the App, we may need to escalate this. To do this, please send an email to cox.help@cox.com with this link and your complete address.

Sharon
Cox Support Forums Moderator