Forum Discussion

SpaceBob's avatar
SpaceBob
New Contributor
5 years ago

When will Cox update the Contour app to work on iPad with the new IOS 14.0? The Contour app works with iPhone with IOS 14.0 so, why not the iPad?

The app appears to work by displaying all the options normally but goes to a black screen after selecting a program or network. Then eventually stops with the following message: Server Error : : TVAP...
Contour app
Jerry_L's avatar
Jerry_L
New Contributor

It's Tuesday, Oct 20th.  Has anyone gotten this resolved through COX Support yet?  As a FYI, I do have a older iPad 4 mini which is still running the previous 13.4 iOS.  It streams live TV from the Cox Watch TV app without any problem.

Jerry_L's avatar
Jerry_L
New Contributor
5 years ago

Everyone else on this post must have their problem fixed since I haven’t seen any other replies.  Here’s the one I received today:

“We've received an update that the issue could not be replicated at this time. Please check again to see if the issue is resolved when accessing the Contour App on your apple devices now. Please let us know if you need assistance after this has been checked.”

Dustin

Cox Social Media Support Specialist

———————

Really??

  • DustinP's avatar
    DustinP
    Moderator
    5 years ago
    It's clear this is not resolved for you Jerry.

    We have received reports of others experiencing this issue and appreciate having each case investigated. Your ticket is still open for this investigation.

    Dustin
    Cox Support Forum Moderator