Forum Discussion

SpaceBob's avatar
SpaceBob
New Contributor
5 years ago

When will Cox update the Contour app to work on iPad with the new IOS 14.0? The Contour app works with iPhone with IOS 14.0 so, why not the iPad?

The app appears to work by displaying all the options normally but goes to a black screen after selecting a program or network. Then eventually stops with the following message: Server Error : : TVAP...
Contour app
Don_M's avatar
Don_M
New Contributor
4 years ago

I called tech support today for the very same issue and the impression I received was not our issue call Apple. Now that I've discovered this forum it's frustrating to learn this IS a known issue - at least from what I'm gathering reading through these posts. I've tried the suggestions and I too am unable to get it resolved. 

  • BenS1's avatar
    BenS1
    Former Moderator
    4 years ago
    Hi @Don M
    I know that it is frustrating when you are not able to get the Contour app working on your Apple device. There are no known issues at this time for the Contour App having issues with an Apple iOS version. Please go into the settings clear the cache, restart your device and then log back in. If it still doesn't work after those steps please email us at cox.help@cox.com with your full name and address.

    Ben S.
    Cox Support Forums Moderator
  • Jerry_L's avatar
    Jerry_L
    New Contributor
    4 years ago

    Don,

    Do you have Norton 360 or one of their other security software running on you iPhone or iPad?