Forum Discussion

Happyme123's avatar
Happyme123
New Contributor
7 years ago

Netflix unable to maintain 4k or 1080p stream, an issue previously solved last year.

Netflix streams are dropping down to 480p when they should be 4k or 1080p. I had this issue before and it took months to solve. Calling support  at Cox or Netflix was like speaking to a hole in the wall. I asked my neighbor if they had issues with netflix recently; he did not even notice he was watching 4k in 1080p or less. I guess some people do not notice the drop until it's at 480p. No router ,modem or saturation issues on my end.

The issue was previously solved by a Cox employee on this forum when he/or she found the issue was related to a peering node at Akamai. Can I get someone from Cox to please check out Netflix stream issue here in 92610, thanks.

bandwidth issues
Netflix peering
  • MarkM1's avatar
    MarkM1
    Former Moderator
    7 years ago
    HI HAPinOrange,

    Are you seeing this issue when streaming Netflix on the Contour box or is this streamed on another device? Would you be able to test a wired device to see if you can stream Netflix in 4K on that device? Please let us know.

    Mark M.
    Cox Support Forums Moderator
  • chmod777's avatar
    chmod777
    New Contributor III
    7 years ago

    I am having this same problem with Netflix and other sites as well during primetime hours. It certainly seems to be a peering issue, like there is not enough bandwidth, because traffic to the Cox speedtest remains normal. I'm in 92656. This has been a consistent problem since I signed up (a few weeks ago). Signal levels are perfect.

    Would love a response from Cox on this.

    • XavierB's avatar
      XavierB
      Former Moderator
      7 years ago
      Hi Chmod777,

      We have forwarded your information over to our team and we haven't received an update yet. We are still working to obtain more information. -

      Xavier