Ridiculously low download speed (8 MBS) in the evening for Internet Gigablast since last week
I've signed up for Gigablast a few months back and the service was fine until last week.
Every day since then, I get ridiculously low download speeds of 5-10MBS in the evening (after 6 PM) with the D/L speed picking up gradually after 11PM.
Mornings or during the day, the speed is as expected (around 100MBS)
All my tests were done with a couple of laptops wired directly into the modem (Arris Surfboard SB8200), no router was involved. I'm pretty sure that the modem is not the problem otherwise I'd have the same experience during the day.
What could cause this?
I live in a condo and I think that the wiring is split between the 4 adjacent apartments.
Could it be that a neighbor (or more) has recently signed up for the Gigablast and is literally drying up the bandwidth before it gets to my place???
- Hello everyone!
I wanted to reach back out to let you know a faulty piece of equipment was identified and replaced. The speed issues affecting a small area in Santa Barbara should be resolved, but if you experience any speed issues please let us know via email to cox.help@cox.com. Please include your full name, complete street address and a speed test completed at www.speedtest.net using a hard-wired PC connected directly to your modem and with all background software closed.
-ColleenD
Cox Support Forums Moderator
