Forum Discussion

barreleye's avatar
barreleye
New Contributor III
2 years ago

Contour TV app on the iPad

I've been using the Contour app on my new 10th gen iPad for a few weeks now and have run across a few nagging problems.

1. Micro audio dropouts in channels like CNN, MSNBC, and CNBC, particularly noticeable when listening through headphones, occurring every minute or two if not more frequently, during the program itself and commercials. I had the same problem years ago with YouTube TV, but they were able to reproduce it, and they fixed it. When they occur in recordings, they are reproducible by skipping back and replaying. When watching South Park on Comedy Central, when the show goes to commercial and vice versa, the first moment of the audio glitches just about every time.

2. Watching Live TV, e.g. CNN, video will freeze while audio keeps playing. Screen eventually dims, goes black, and playback stops. Fix: Stop and restart playback.

3. The bottom row of the guide is mostly hidden by the app's action bar (Home, Live TV, My library, and Browse buttons). For my Favorites set, I had to add an unwanted channel to the end to ensure the last of my favorites is visible.

  • ieavn's avatar
    ieavn
    New Contributor
    3 months ago

    Hello

    I am having the exact same issue on iPad 10G.  Micro audio dropouts in channels like CNN, MSNBC, and CNBC, occurring every minute or two if not more frequently, during the program itself and commercials.  Countour TV app version 7.15.1.1002. Other channels seem fine.  I have had the issue for at least a year.  Can Cox support please chime in on the solution?  It is definately repeatable issue.

    Thanks!

    • LatoyaJ's avatar
      LatoyaJ
      Moderator
      3 months ago

      ieavn, We’d like to investigate this issue. Please email us at Cox.Help@cox.com with this post, your full name, and complete address. You can also reach out to us on Twitter (twitter.com/CoxHelp) or Facebook (facebook.com/coxcommunications).

      LJ
      Cox Support Forum Moderator

       

      • bc123's avatar
        bc123
        New Contributor
        3 months ago

        I am also having the exact same problem on my iPad.  Audio dropping out for a few seconds every couple of minutes or even more frequent.  Running Contour TV app version 7.15.1.1002.

  • MariaL's avatar
    MariaL
    Moderator
    2 years ago
    Hello barreleye and Pteam,

    We’d like to investigate this issue. Please email us at Cox.Help@cox.com with this post, your full name, and complete address. You can also reach out to us on Twitter (twitter.com/CoxHelp) or Facebook (facebook.com/coxcommunications).

    Maria
    Cox Support Forum Moderator
    • barreleye's avatar
      barreleye
      New Contributor III
      2 years ago

      Cox promptly replied to my email and issued a small statement credit, but I was hoping for the "investigation" you mentioned. In my email, I stated I have some recordings where the problems are reproducible, but that wasn't acknowledged. Should I post that information here, wait for Cox to contact me again in email, or what?

  • Pteam's avatar
    Pteam
    New Contributor
    2 years ago

    Same problem here. No audio on iPad. Mostly during On Demand shows.

    Web (on PC) keeps constantly buffering for On Demand and also Live shows. CBS TNT...