Forum Discussion

NJCS24's avatar
NJCS24
New Contributor
6 months ago

“Just lie to customers, what can they do lolol?!”- Cox Communications

Contacted customer service 11/2023 about my promo ending 02/09/2024, plus we were moving so needed to transfer service as well. I asked how much of an increase I was looking at once the promo expired...
NJCS24's avatar
NJCS24
New Contributor

Why? So you can NOT help me, again? Let me make it easy, I have transcripts…meaning proof. I shouldn’t have to waste more of my time. Fix my bill. Prob solved! 

RobertS1's avatar
RobertS1
Moderator
6 months ago

 I apologize that you are having issues with your service. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you.