Forum Discussion

KKRand's avatar
KKRand
New Contributor
3 years ago

Prime Video app no longer works with Cox Contour

This only began a few days ago. Now, a show will start for a few seconds and then I get the spinning circle and then I get this error: "HDMI Connection: There's a problem with the connection to your TV. Try using a different HDMI cable. For more help, go to amazon.com/videohelp." Regular live programming and other apps all work fine, so I highly doubt that there's any issue with the connection between the Contour box and the TV and even if there were, I also doubt the Prime Video app has that level of hardware access to the Contour box to detect it. I have tried both restarting and refreshing the Contour box, but neither made a difference.

I'd suspect internet connection speeds were the culprit except that everything else seems to work fine.

Contour 2
prime video
  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    3 years ago
    @KKRand

    Please try going into the settings on cable the box then scroll to privacy, clearing the cookies. Then reboot the cable box and see if that helps.

    Jonathan J
    Cox Moderator
    • KKRand's avatar
      KKRand
      New Contributor
      3 years ago

      Thanks for the advice, but unfortunately that did not help. The message I get is different, but Prime Video is still not working: "Something went wrong. Please try again later. For more help, go to amazon.com/videohelp." 

      • DavidA2's avatar
        DavidA2
        Former Moderator
        3 years ago
        @KKRand,

        I am sorry that didn't help. Since you are still having trouble, I would recommend reaching out to us via email at cox.help@cox.com with your service address and a link to this thread.

        David
        Cox Social Media Specialist