Forum Discussion
Why? So you can NOT help me, again? Let me make it easy, I have transcripts…meaning proof. I shouldn’t have to waste more of my time. Fix my bill. Prob solved!
Your transcripts dop not indicate signing up for the new rates, they transcripts appear to simply advise you of those rates. Nowhere does it indicate that you signed up.
It DOES indicate that you needed to call in.
- NJCS244 months agoNew Contributor
I DID call…are you serious? How do you think I transferred my service and “received” the new promo? I did what they said and it was set up…except it wasn’t. Did you read it at all or just decide to come white knight for Cox without thinking it through. The tech came out, how did they come out if I didn’t call? The mental gymnastics here is wild. And let me assist you further, even THEY don’t have the correct monthly charges for my service listed on their own website, to this day. They have it as $114.99…but you can see what my bill actually is and has been for months. Sooooo? Obv they have the promo listed on my account, it just doesn’t seem to make it onto my bill now does it? Weird …maybe you should call, they’ll prob get it all taken care of for you. 🙄😂
- Allan4 months agoModerator
Hello. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com
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