Custome Service
I wanted to reiterate that I had an awful experience through the moving process with cox. Until I talked to Edward tonight after talking to a not so kind representative, I was ready to switch to AT...
Forum Discussion
Hi csandsok24,
I regret to learn of your experience, but relieved that Edward and Bob saved the day! We appreciate you taking the time to message us and provide this information. I would really like to share your kind words with our leadership team.
Please send us an email to cox.help@cox.com with your service address so that I may locate these agents to ensure their direct leaders are also notified.
I also would like to locate the not so great agents that made this experience unpleasant.
Cox Support Forums Moderator
Hi Letitia, I sent an email yesterday to that email address and received a reply from Lisa.
Thank you, Cortni
